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Customer Service Representative

4 months ago

Houston, United States Perry Homes, LLC Full time

We are pleased to announce the relocation of our corporate headquarters to Greenway Plaza’s Phoenix Tower in Houston’s Upper Kirby neighborhood.

The Customer Service Representative performs a wide variety of tasks related to supporting warranty operations conducted in the field.

**Essential Duties and Responsibilities**
- Assist with homeowner calls.
- Create and maintain content on the electronic document library containing all customer service request related documents for each address.
- Assist homeowners and construction personnel in resolving warranty service related issues.
- Upon notification from the field, properly close out registered customer service requests.
- Upon notification from the field properly document scheduling conflicts.
- For all warranty concerns addressed outside the normal warranty service process, ensure the appropriate Project Manager and Vice Presidents are informed.
- Collect and update homeowner’s contact information for waranty purposes as needed.
- Process invoices and payment requests, and provide purchase order numbers to field.
- Clarify and resolve invoice discrepancies by reviewing with Construction.
- Process back charges and ensure each back charge is documented properly.
- Assist with homeowner floor plan and selection inquiries.
- Responsible for monthly mail outs.
- Perform Key Release Process
- From time to time must complete projects with short notice in extreme time constraints.

**Job Competencies**
- Communication/Building Relationships
- Customer/Client Focus
- Attention to Detail
- Time Management

**Qualifications**
- High School Diploma or equivalent required; college degree preferred.
- Requires at least 3 years of relevant customer service experience, preferably in the building industry.
- Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
- Perry Homes is an Equal Opportunity Employer_