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Customer Service Representative
3 weeks ago
We are pleased to announce the relocation of our corporate headquarters to Greenway Plaza’s Phoenix Tower in Houston’s Upper Kirby neighborhood.
The Customer Service Representative performs a wide variety of tasks related to supporting warranty operations conducted in the field.
**Essential Duties and Responsibilities**
- Assist with homeowner calls.
- Create and maintain content on the electronic document library containing all customer service request related documents for each address.
- Assist homeowners and construction personnel in resolving warranty service related issues.
- Upon notification from the field, properly close out registered customer service requests.
- Upon notification from the field properly document scheduling conflicts.
- For all warranty concerns addressed outside the normal warranty service process, ensure the appropriate Project Manager and Vice Presidents are informed.
- Collect and update homeowner’s contact information for waranty purposes as needed.
- Process invoices and payment requests, and provide purchase order numbers to field.
- Clarify and resolve invoice discrepancies by reviewing with Construction.
- Process back charges and ensure each back charge is documented properly.
- Assist with homeowner floor plan and selection inquiries.
- Responsible for monthly mail outs.
- Perform Key Release Process
- From time to time must complete projects with short notice in extreme time constraints.
**Job Competencies**
- Communication/Building Relationships
- Customer/Client Focus
- Attention to Detail
- Time Management
**Qualifications**
- High School Diploma or equivalent required; college degree preferred.
- Requires at least 3 years of relevant customer service experience, preferably in the building industry.
- Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
**Full Benefits Package**
- Health, Dental & Vision
- 401(k)
- Life, Short-Term and Long-Term Disability Insurance
- Employee Assistance Program
- Health Savings Account
- Holidays
- PTO Leave
- New Home Discount
- Perry Homes Family College Fund
- Pet Discount Program
- Perry Homes is an Equal Opportunity Employer_
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