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Assistant Operations Manager

2 months ago

Fort Lauderdale, United States Terminal Security Solutions Full time
Job DescriptionJob DescriptionDescription:

The TSO is the Operations Manager’s direct representative, responsible for providing overall leadership and management of all personnel assigned to his/her specific terminal operation. The TSO has the following duties and responsibilities:

  • Ensures full compliance and proper execution of approved/applicable Facility Security Plans (FSP), MTSA and all applicable federal and state regulations.
  • Plans, organizes and manages the work of subordinate staff to ensure that the directives are accomplished.
  • Direct investigations to verify and resolve customer, federal authorities and employee complaints.
  • Coordinates Operational meetings to ensure flow of information between all Supervisors.
  • Proper safe-keeping of all associated Sensitive Security Information (SSI) materials.
  • Management in line with established organizational requirements.
  • Arbitration of employee disputes and resolution of complaints, as necessary.
  • Monitor supervisory functions by conducting continual on-the-job training.
  • Maintain the order and overall compliance standards for job execution.
  • Provide the safeguarding and security of assets for personnel, clients and all visitors.
  • Write and maintain reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Inspect work areas to ensure compliance of established regulations in regards to safety and maintenance.
  • Observe and evaluate worker’s performance to ensure upward mobility and proper utilization of employee skills.
  • Ensure all required reports are executed as necessary.
  • Ensure schedules are accurate, balanced and fair.
  • Accountable to local client representatives to determine if standards and precedence are being met.
  • Performance/role expectations
  • Continuity of highest service objectives
  • Client awareness and acceptance of procedures
  • Monitor and report suspicious activities to local authorities.
  • Monitor and address subordinates in violation of policies and procedures.
  • Coordinate meetings with local authorities regarding security procedures as necessary.
  • CBP (Customs Border Patrol)
  • USCG
  • Local/Port Police Dept.
  • Act as Liaison between LE, CBP, USCG, and associated entities listed formerly.


Requirements:

Education and/or Work Experience Requirements:

  • Must be able to communicate in and speak fluent English
  • Must be able to work in a client-focused role within a fast pace environment.
  • Must be able to handle multiple tasks and high level of accuracy required.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • State Security Officer License required.
  • High school diploma or GED required.
  • Associates degree or higher preferred.
  • Law Enforcement or Military experience preferred.
  • Customer Service experience preferred.
  • Screener certification (provided by company)


Physical Requirements:

  • Inspects documents for validity such as; TWIC, Port ID, driver’s licenses, company ID’s and passports for access control.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
  • Must be able to stand a minimum of 8 hours at a time.
  • Must be able to lift and carry up to 20 lbs.
  • Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
  • Must have sufficient computer and writing skills.


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