Service Coordinator

2 weeks ago

Laurel, United States Solar Energy World Full time
Job DescriptionJob Description

PRIMARY DUTIES AND RESPONSIBILITIES

  • Take incoming service calls, collect necessary information on each inquiry, determine the best course of action for the issue, and communicate next steps to the customer and relay service inquires to appropriate department members
  • Troubleshoot system issues over the phone and email with customers and communicate status updates on services
  • Create work orders included with clear and concise documentation of each issue provided to manager and field technicians
  • Coordinate with department members to promptly address and resolve services
  • Create invoices, collect payments, and email receipts for services rendered to customers and track payment status for each service for all company offices, main and satellite
  • Track incoming payments from manufacturers and match each invoice to corresponding approved warranty claim
  • Manage incoming and outgoing parts for Service and match each invoice to corresponding approved warranty claim
  • Coordinate incoming and outgoing shipments with manufacturers and warehouse staff
  • Liaison with manufacturers regarding ongoing claims with manufacturers and relay information and shipping estimations to customers
  • Submit reimbursement claims with manufacturers and record all submissions made by department
  • Intake and triage work orders with leasing partners
  • Produce quotes and contractual agreements for services to clients and contractors
Company DescriptionWith tens of thousands of customers, Solar Energy World is the fastest growing, independently owned solar system design and installation company in our region, serving Maryland, New Jersey, Washington DC, Northern Virginia, North Carolina, South Carolina, Florida and Pennsylvania. As a premium solar panel dealer and installer, Solar Energy World provides a complete solar power solution to residential properties.

Solar Energy World's record growth can be attributed to the fact that it provides better service and a higher level of expertise than many of its competitors. Solar Energy World's installation teams have more than 85 years of combined roofing and electrical experience and are employed directly by the company ensuring they are held accountable for every job they do.

Twitter: @solareworld
Facebook: Facebook.com/solarenergyworld
Pinterest: Pinterest.com/solareworldCompany DescriptionWith tens of thousands of customers, Solar Energy World is the fastest growing, independently owned solar system design and installation company in our region, serving Maryland, New Jersey, Washington DC, Northern Virginia, North Carolina, South Carolina, Florida and Pennsylvania. As a premium solar panel dealer and installer, Solar Energy World provides a complete solar power solution to residential properties.\r
\r
Solar Energy World's record growth can be attributed to the fact that it provides better service and a higher level of expertise than many of its competitors. Solar Energy World's installation teams have more than 85 years of combined roofing and electrical experience and are employed directly by the company ensuring they are held accountable for every job they do. \r
\r
Twitter: @solareworld\r
Facebook: Facebook.com/solarenergyworld\r
Pinterest: Pinterest.com/solareworld

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