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Laundromat Store Attendant

2 months ago

Provo, United States BUSY BEE LAUNDRY HIVE LLC Full time
Job DescriptionJob Description

This position is the most customer-facing position in our organization, and our goal is to 'wow' the customer from the first greeting at the door to the final "goodbye, see you next time" We are NOT your typical laundromat experience in both facilities and customer experience, and this begins with the Laundromat Store Attendants and their interaction with our community.

Primary Duties and Responsibilities:

  • Provide outstanding customer service
  • Maintain a high level of cleanliness in the store.
  • The ability to think on your feet and improvise is helpful.

Minor Duties and Responsibilities:

  • Greet/welcome customers upon arrival.
  • Provide a mini tour of the store as requested.
  • Be proactive in meeting customer needs.
  • Complete shift & detail cleaning as directed.
  • Assist customers with using any equipment and machines and, in time, become a subject matter expert on their usage.
  • Spot clean parking lot at shift overlap.
  • Punctual attendance is required in this position as the store attendant often works independently.

Qualifications for the Job:

  • Customer-facing experience is preferred but not required. A positive attitude and a friendly smile are required.
  • The ideal candidate for this position enjoys serving and helping others and is available on a flexible schedule. We can work around availability issues for the right candidate.

Key Competencies:

  • Reasonable ability to handle upset customers.
  • Basic computer/tablet skills.
  • Ability to assist and handle customer service issues as they arise.

Physical Requirements:

  • Able to regularly lift bags of laundry up to 40 pounds.
  • Able to stand for long periods of time.
  • Able to stoop on knees temporarily.
  • Must be in good physical health and able to perform all functions of the position.