Consumer Loan Title Clerk

3 weeks ago

Lancaster, United States Founders Federal Credit Union Full time
Job DescriptionJob Description

Relax... Join Our Team

Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.

Do you have vehicle title work experience and in search for a long-term career with a growing organization? If so, this position may be the right fit for you We are in search of an individual who is motivated by researching and resolving issues in a high-volume environment. The ideal candidate will be dependable, courteous, professional, and have a positive attitude.

Individual must be have reliable transportation with the ability to work on-site. Initial training as well as supplemental training will be completed at a training center in Lancaster, SC or Rock Hill, SC.


Responsibilities and Duties:

The Consumer Loan Title Clerk I is responsible for all title-related procedures, processes, research, and maintenance. This person will be responsible for assisting members and branch personnel with questions related to title procedures and policies.

  1. Serve as an Administrator for the eTitle software to monitor incoming titles and to request VIN research from all states that are using ELT.
  2. Manage eTitle dashboards to accept or reject titles, correct title errors, and follow up on titles not received. Requires research capabilities and attention to detail.
  3. Responsible for answering member and branch personnel title related questions accurately and courteously through a high-volume call queue.
  4. Resolve titling issues by working with FFCU employees and members, as well as, Departments of Motor Vehicle, and other third parties.
  5. Maintain knowledge of current DMV laws and regulations related to vehicle registration and titling for all states.
  6. Send all title work to the DMV and maintain records of title work sent with associated tracking numbers. Returned title work will need to be corrected and follow up with the Member, Processor, or dealership may be required.
  7. Assist Consumer Loan Processors with maintaining copies of title work in Onbase.
  8. Research accounts on the Vehicle Title report to resolve titles in suspense which requires continuous follow up until a tile has been received.
  9. Ability to communicate with all levels of management to explain title issues and offer advice on how to resolve them.
  10. Contact members in reference to Title-Only process once title received.
  11. Ensure compliance with applicable statutes and regulations including, but not limited to, BSA.
  12. Assist team lead and training department with preparing and presenting refresher training to branch personnel.
  13. All other duties as assigned


Job Specifications:

The Consumer Loan Title Clerk must possess excellent oral and written communication skills as well as organizational skills. Individual must have the ability to obtain a working knowledge of FFCU loan policy, procedures, and regulations. A minimum of 2 years prior loan processing, vehicle title work experience, or loan related experience is required. The Consumer Loan Title Clerk must understand and adhere to vehicle registration laws and procedures. Additionally, individual must be motivated and able to work in a fast paced, high-volume environment while maintaining a positive attitude.

Applicant must be available Monday - Thursday, 8am - 5pm; Friday 8am - 6pm. Position has the flexibility to be located at either our Corporate Headquarters in Lancaster, SC, or our Rock Hill Center in Rock Hill, SC. Remote work is not available.


Benefits:

The Consumer Loan Title Clerk is an hourly paid position with benefits effective on the first day of employment. We proudly offer competitive income and a comprehensive benefits package.

Benefits provided include the following:

  • Paid Holidays
  • Paid Time Off
  • Family-oriented culture that values work/life balance
  • Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
  • Comprehensive Health and Dental Insurance
  • Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
  • Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
  • Health Care and Dependent Care Flexible spending accounts
  • Long Term Care Plan
  • Short-Term and Long-Term Disability Insurance
  • Tuition reimbursement to assist with furthering education
  • Certifications - Assistance with achieving and maintaining
  • Fit Founders Wellness Program

EEO

#FoundersFCU

#ZR

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