Full-Time Case Manager

3 months ago

Tampa, United States EASY ADVOCATES LLC Full time
Job DescriptionJob DescriptionCompany: EZ Advocates
Location: Tampa, FL
Position Type: Full-Time
Pay: $20/hr
Benefits: Health Insurance Eligible after 6 months
Positions: 9:00AM-5:00PM
About Us:
EZ Advocates is a leading provider of timeshare exit solutions, dedicated to helping clients navigate the complexities of timeshare ownership and termination. With a commitment to integrity, professionalism, and personalized service, we strive to deliver effective exit strategies tailored to each client's unique situation.

Job Description:
We are seeking a dedicated and detail-oriented bilingual Case Manager fluent in English and Spanish to join our team. The Case Manager will be responsible for guiding clients through the timeshare exit process, ensuring they receive personalized attention and timely updates. This role requires strong communication skills, empathy, and a dedication to resolving clients' concerns effectively. 
Responsibilities:

  • Conduct initial consultations with clients to understand their reasons for wanting to exit their timeshare contracts.
  • Assess clients' timeshare contracts, financial situations, and legal obligations to develop personalized exit strategies.
  • Research and analyze relevant laws, regulations, and contractual agreements related to timeshare ownership and termination.
  • Provide guidance and support to clients throughout the timeshare exit process, managing expectations, and answering questions.
  • Communicate with timeshare developers, management companies, and legal representatives on behalf of clients to negotiate exit options and settlements.
  • Assist clients with preparing and submitting necessary documentation for timeshare exit, such as cancellation letters, legal notices, and affidavits.
  • Monitor the progress of timeshare exit cases, tracking milestones, and following up with clients to ensure deadlines are met.
  • Collaborate with internal team members to facilitate efficient and effective timeshare exits.
  • Maintain accurate and up-to-date records of client interactions, case details, and outcomes in the company's database or case management system.
  • Provide periodic updates and reports to clients on the status of their timeshare exit cases, including any developments or challenges encountered.
  • Keep abreast of industry trends, legal updates, and best practices in timeshare exit services to enhance expertise and service delivery.
  • Uphold confidentiality and professionalism in all client interactions and adhere to ethical standards and company policies.

Qualifications:

  • Previous experience in case management, customer service, or legal assistance (we are not attorneys)
  • Strong communication and interpersonal skills
  • Excellent organizational and time-management abilities
  • Ability to work independently and collaborate effectively within a team
  • Knowledge of timeshare industry practices and regulations (preferred)
  • Proficiency in Microsoft Office and case management software
How to Apply:
If you are passionate about helping others and thrive in a dynamic and challenging environment, we invite you to apply for this rewarding opportunity. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team to EZ Advocates.
EZ Advocates is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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