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Call Center CSR

2 months ago

New Albany, United States Honest and Fair Appliance Full time
Job DescriptionJob Description

At Honest and Fair Appliance we believe in delivering excellence and innovation to our customers. As a leading provider of home appliance services, we pride ourselves on our commitment to quality, customer satisfaction, and continuous improvement. We are looking for a passionate and skilled Customer Service Representatives (CSR) to join our dynamic team and contribute to our mission of keeping homes running smoothly.

We are locally Owned & Operated, proudly serving the appliance repair needs of Louisville, Owensboro, and Southern Indiana including New Albany, Jeffersonville, Clarksville, Floyds Knobs, Evansville and surrounding areas.

What We Offer:

  • Competitive salary with performance-based raises
  • We offer company paid telehealth & life insurance policy, with the ability to purchase additional plan options
  • 401k retirement with match program
  • Paid time off and holidays
  • Ongoing training and professional development opportunities
  • Supportive and collaborative team environment
  • Opportunities for career advancement within the company

Responsibilities:

  • Listening to customers’ concerns and scheduling service appointment's
  • Giving detailed explanations of services or products
  • Working with a sales team to create better methods to address customer complaints
  • Reviewing customer accounts and transactions while resolving issues
  • Communicating with customers through email or chat, over the phone or on social media
  • Receiving orders, calculating charges and processing payments
  • Monitoring customer satisfaction levels
  • Referring customers to superiors when necessary

Qualifications:

  • Able to pass a background check, including driving and drug test
  • Valid driver's license and reliable transportation
  • Ability to work independently and manage time effectively.
  • Ability to prioritize and multitask
Company DescriptionLargest Appliance Repair company in Southern Indiana. We have a foot print that extends From Evansville - Henderson - Owensboro - New Albany, into Louisville. Most day your never more that 50 miles from home. You will be provided a take home work vehicle. We service most Major brands including GE, Whirlpool, LG, Frigidaire , Electrolux, and on and on and on. We have Factory tech support from most all brands as well. Our Team currently includes vastly knowledgeable senior techs that are always willing to help with diagnosis and repair's, If your an HVAC tech or Maintenance tech, but unsure about residential small appliances rest assured its an easy transition and we do provided training for qualified applicants.Company DescriptionLargest Appliance Repair company in Southern Indiana. We have a foot print that extends From Evansville - Henderson - Owensboro - New Albany, into Louisville. Most day your never more that 50 miles from home. You will be provided a take home work vehicle. We service most Major brands including GE, Whirlpool, LG, Frigidaire , Electrolux, and on and on and on. We have Factory tech support from most all brands as well. Our Team currently includes vastly knowledgeable senior techs that are always willing to help with diagnosis and repair's, If your an HVAC tech or Maintenance tech, but unsure about residential small appliances rest assured its an easy transition and we do provided training for qualified applicants.