We have other current jobs related to this field that you can find below

  • IT - Help Desk Support

    21 hours ago

    Rocklin, United States TalentBurst Full time

    Job Title: Support Desk Quality Assurance Lead Location: Remote Department: Stores Service Desk Position Summary: The Support Desk Quality Assurance Lead is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing Voice of the Customer feedback, tracking, and trending...

  • Support Desk Lead

    1 day ago

    rocklin, United States Solomon Page Full time

    We are looking for a Remote Support Desk Lead for a top fashion company. The Support Desk Quality Assurance Lead is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing Voice of the Customer feedback, tracking, and trending support interactions, and addressing issues...

  • Support Desk Lead

    2 days ago

    Rocklin, United States Solomon Page Full time

    We are looking for a Remote Support Desk Lead for a top fashion company. The Support Desk Quality Assurance Lead is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing Voice of the Customer feedback, tracking, and trending support interactions, and addressing issues...

  • Support Desk Lead

    8 hours ago

    rocklin, United States Solomon Page Full time

    We are looking for a Remote Support Desk Lead for a top fashion company. The Support Desk Quality Assurance Lead is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing Voice of the Customer feedback, tracking, and trending support interactions, and addressing issues...

  • Support Desk Lead

    1 day ago

    Rocklin, United States Solomon Page Full time

    We are looking for a Remote Support Desk Lead for a top fashion company. The Support Desk Quality Assurance Lead is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing Voice of the Customer feedback, tracking, and trending support interactions, and addressing issues...

  • Educational Support Specialist

    5 days ago

    Rocklin, California, United States Rocklin Unified School District Full time

    About the Organization The Rocklin Unified School District is dedicated to fostering educational excellence, ensuring that every student evolves into a well-rounded individual who flourishes intellectually and develops distinct strengths to pursue personal goals while contributing positively to a vibrant community. Our school system is characterized by: - A...

  • Voucher Case Specialist I

    3 weeks ago

    Rocklin, United States Gemini Legal Support Inc Full time

    Job DescriptionJob DescriptionDescription:A Little Bit About UsIf you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to...

  • Voucher Case Specialist I

    1 month ago

    Rocklin, United States Gemini Legal Support Inc Full time

    Job DescriptionJob DescriptionDescription:A Little Bit About UsIf you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to...

  • Client Support Specialist

    6 days ago

    Rocklin, California, United States Insight Global Full time

    Job OverviewWe are seeking dedicated individuals to join our team as Client Support Specialists. This role is essential in providing exceptional service to our clients and ensuring their inquiries are addressed effectively.Key Responsibilities:The Client Support Specialist will:Handle incoming client calls, providing solutions to their questions and...

  • Administrative Support Specialist

    5 days ago

    Rocklin, California, United States Iron Oak Plumbing Inc Full time

    Job OverviewWe are a residential plumbing service seeking to fill a part-time position for an Administrative Support Specialist. The successful candidate will be diligent and capable of managing a variety of office-related tasks. This role requires a high level of attention to detail and the ability to maintain confidentiality while exploring innovative...

  • Paralegal Support Specialist

    6 days ago

    Rocklin, California, United States Goff Legal, PC Full time

    Job OverviewFull-Time Paralegal Support Specialist NeededWe are in search of a meticulous and organized Paralegal Support Specialist to enhance our legal team. The ideal candidate will possess prior experience within a legal environment.In this position, you will provide essential administrative assistance to our legal professionals and support various...

  • Elementary Education Support Specialist

    5 days ago

    Rocklin, California, United States Rocklin Unified School District Full time

    Position Overview:As an Elementary Education Support Specialist, you will play a vital role in assisting educators within the classroom environment, focusing on students from transitional kindergarten through sixth grade. Your contributions will be essential in fostering a positive learning atmosphere and supporting the academic development of young...

  • Educational Support Specialist

    6 days ago

    Rocklin, California, United States Rocklin Unified School District Full time

    About the Organization The Rocklin Unified School District is dedicated to fostering educational excellence, ensuring that every student develops into a well-rounded individual. Our mission is to empower students to thrive intellectually, harness their unique strengths, and pursue their personal ambitions while contributing positively to society. We are...

  • Payment Entry Specialist I

    2 weeks ago

    Rocklin, United States Gemini Legal Support Inc Full time $17 - $21

    Job DescriptionJob DescriptionDescription:A Little Bit About UsIf you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to...

  • Request Processing Specialist l

    3 weeks ago

    Rocklin, United States Gemini Legal Support Inc Full time $17 - $23

    Job DescriptionJob DescriptionDescription:A Little Bit About UsIf you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to...

  • Request Processing Specialist l

    3 weeks ago

    Rocklin, United States Gemini Legal Support Inc Full time

    Job DescriptionJob DescriptionDescription:A Little Bit About UsIf you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to...

  • Accounting Specialist

    4 weeks ago

    Rocklin, United States GrowthWise Search Partners Full time

    Job DescriptionJob DescriptionBring your accounting skills to a company where you will have plenty of variety in your daily tasks. This is your opportunity to be a valued team member, and work in a positive environment where you feel like family.As the Accounting Specialist, you will join the team to support a variety of accounting duties including payroll,...

  • Custodial Specialist for Senior Living Community

    5 days ago

    Rocklin, California, United States Caltcm Full time

    Custodial Specialist for Senior Living CommunityCompany: CaltcmPosition Type: FULL-TIME (Sunday thru Thursday, 7am to 3pm)At Caltcm, our Custodial Specialist plays a vital role in maintaining a clean and welcoming atmosphere for our residents, their families, and our team members. We take pride in enhancing the quality of life for seniors, ensuring their...

  • Custodial Specialist for Senior Living Community

    4 hours ago

    Rocklin, California, United States Caltcm Full time

    Custodial Specialist for Senior Living CommunityCompany: CaltcmPosition Type: FULL-TIME (Sunday thru Thursday, 7am to 3pm)At Caltcm, our Custodial Specialist plays a vital role in maintaining a clean and welcoming atmosphere for our residents, their families, and our team members. This position is essential in ensuring that we uphold the highest standards of...

  • Continuous Improvement Specialist

    2 months ago

    Rocklin, United States JELD-WEN Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: JELD-WEN is currently seeking a Continuous Improvement Specialist to join our growing team. THE ROLE The Continuous Improvement Specialist is responsible to support all departments on their continuous...

Help Desk Support Specialist

1 month ago

Rocklin, United States Teksystems Full time
Job DescriptionJob Description

One of our larger clients in the Rocklin, CA area is looking to hire several Service Desk Analysts to their team. This is going to be a hybrid working schedule. 4 days on site and 1 day from home. Must be open to varying shifts and work week may have one day on the weekend. 

Job Description

This job contributes to our Client’s success by acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and distribution centers nationally.

Essential Functions:

  • Assists in identifying trends in continuing hardware, software or systems problems.
  • Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
  • Maintains regular and consistent attendance and punctuality.
  • Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.
  • Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution.
  • Help desk or customer support environment supporting various hardware, software and personal computer tools.
  • Problem management and knowledge base tools.

Skills and Abilities

  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to handle multiple tasks.
  • Ability to work in a fast-paced and changing environment.
  • Ability to deliver customer service to users with various levels of computer knowledge.
  • Ability to work with users of various levels of computer knowledge.
  • Strong technical aptitude and troubleshooting skills.

Contract Duration

  • Initial duration is 4 months