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Project Specialist

3 months ago

Leominster, United States F&M Tool and Plastics Full time
Job DescriptionJob Description

Company Overview:

F&M Tool & Plastic designs and manufactures industry leading storage containers for the consumer housewares market. Founded in 1974, we pride ourselves on taking care of our customers and providing USA made high-end products like the Bella Storage Solution™ collection, the highly durable NObreak Collection™, the Build & Store™ collection, the Polka Dot collection, the Baby Animals collection, and the Stripe collection. We continue to experience rapid growth and are actively expanding our team.

Position Overview:

The Logistics Specialist is responsible for general order management for a designated group of customers ensuring that their needs are met. This role requires the ability to work successfully with internal and external groups in support of the customer requirements.

Essential Functions:

  • Extensive knowledge of all organization products as well as a strong capability to troubleshoot and solve a wide range of issues.
  • Provide accurate and timely service to customers
  • Review purchase orders, resolve any detailed issues/questions discrepancies, and enter into Order Management System.
  • Capture and enable follow through on any customer-specific requests as related to order execution.
  • Maintain frequent and high levels of relevant communication inside and outside the Logistics and Customer Relations Team.
  • Customer Master Data Implementation, set-up and maintenance
  • Monitor the execution of orders and shipments until complete, maintain and share information as needed.
  • Maintain carrier relationships
  • Ensure transportation carriers are scheduled appropriately to meet customer shipping schedules
  • Provide sales and inventory reports as needed
  • Work closely with Accounts Receivable to resolve any invoicing issues
  • Provide responsive, professional service to customers and internal personnel.
  • Provide backup and assistance to Customer Relations Director and colleagues as needed.
  • Perform all other duties as assigned.

Hours: M - F 8:15 - 5:00PM

Requirements

  • Associates Degree or combined equivalent of education and experience
  • Prior customer service or similar experience
  • Highly customer focused
  • Outstanding communication skills
  • Accuracy and attention to detail is a must.
  • Ability to be a problem solver.
  • Working knowledge of Microsoft Outlook, ERP systems, etc.

Equal Opportunity Employer

F&M provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

 

Schedule:

 

  • 10 hour shift
  • Monday to Friday
Company DescriptionWe are a privately owned, industry leading, consumer housewares product company. We have experienced significant growth and positioned ourselves for further growth through manufacturing efficiencies and new product introduction. We have cutting edge designs and technology that is a large differentiator in the marketplace. Our products can be found at some of the world's largest retailers.Company DescriptionWe are a privately owned, industry leading, consumer housewares product company. We have experienced significant growth and positioned ourselves for further growth through manufacturing efficiencies and new product introduction. We have cutting edge designs and technology that is a large differentiator in the marketplace. Our products can be found at some of the world's largest retailers.