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Office Manager

4 months ago

Cranston, United States Floor Coverings International of Central East Rhode Island Full time
Job DescriptionJob DescriptionJoin Our Team as an Office Manager with Floor Coverings International



At Floor Coverings International, we're not just a flooring company; we're the #1 Customer-rated Flooring company in the country. With over 250 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.

As an Office Manager with Floor Coverings International, you play a vital role in the growth and expansion of our local franchise. A successful Office Manager will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, and maintain accurate financial records for the business.

Benefits and Perks:
  • Bonus opportunities.
  • Extensive training programs and support.
  • Annual company convention (determined by the owner and local structure goals)
  • Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

Qualifications:
  • Full-time position with 32-40 hours per week.
  • No experience is required, but 1-3 years of experience is preferred.
  • Bilingual in English/Spanish is a preferred skill for the position.
Process Management
  • Promptly and properly schedule all leads to appointments for sales team.
  • Schedule the job to meet the schedule of customer and installers.
  • Order all products needed for jobs accurately and follow up on delivery.
  • Confirm scope of work and compensation with installers prior to start of job.
  • Follow up on open proposals as needed.
  • Update Salesforce daily with status of job and upcoming schedule.
  • Attend weekly meetings with Franchise Owner at scheduled time.
  • Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
  • Keep mobile show room and office organized and presentable.

Marketing & Customer Relations
  • Communicate with installers and customer on start dates and times.
  • Update the customer with ongoing details of installation and job progress.
  • Discuss and obtain written permission for any changes in contracted work.
  • Resolve conflicts and complaints immediately.
  • Walk the customer through job at completion and collect final payment.
  • Deliver on expectations contracted in the sales process.
  • Support and participate in home shows and local marketing efforts, as needed.
  • Assist in development, management & delivery of local marketing tactics.

Financials
  • Manage job to hit profit objective.
  • Complete job costing reports within 24 hours of completing an installation.
  • Accurately update QuickBooks daily for all income and expenses.
  • Track, prepare and manage timely payment of business-related expenses.
  • Submit Goals Setting & Review (GS&R) Prep form weekly via email.
  • Work daily, weekly, and monthly to meet set goals.

Continuous Improvement
  • Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
  • Attend at least one form of training per year.
  • Continue to self-educate on new flooring.
  • Be available to attend training seminars at owners discretion.
  • Make decisions and act in accordance with Floor Coverings Internationals core values and Mission

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Office Manager with Floor Coverings International.

Apply today and be a part of our success story