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Call Center Representative

2 months ago

Pittsburgh, United States A-Line Staffing Solutions Full time
Job DescriptionJob Description

A-Line Staffing is now hiring a Call Center Representative in the Pittsburgh area with a major consulting company

The Call Center Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Call Center Representative position, please contact Arely Ortiz at aortiz@alinestaffing.com

Call Center Representative Compensation

  • The pay for this position is $16.50/hr (on-bilingual) or $17.25 bilingual
  • Benefits are available to full-time employees after 90 days of employment
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Call Center Representative Highlights

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • Shift information: M-F between the hours of 8am - 11pm (8 hour shift).
    • During our busy season you will be expected to work a 40 hour week and overtime when requested. During initial training and during our off season your hours may fluctuate between 32 to 40 hours depending on client need.
  • Onsite for day 1, then remote

Call Center Representative Responsibilities

  • Help our client members through the enrollment process, and when making updates to their health care and/or pension plans.
  • Start out on one client, and with time will be cross trained to provide assistance on multiple clients
  • Spend your day either on the phone, or providing assistance through webchat conversations and email
  • Quickly build rapport and respond to customers via phone, email, and instant message
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in a professional manner
  • Perform other duties as assigned

Call Center Representative Requirements

  • High school diploma or equivalent experience
  • Customer Service experience
  • Attendance is mandatory for the first 90 days

Call Center Representative Preferred Qualifications

  • Phone work experience

If you think this Call Center Representative position is a good fit for you, please reach out to me - feel free to e-mail or apply to this posting

 

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Healthcare, call center, mail order medications, Insurance Verification, Medicare, Medicaid, Medical billing, EOB, Benefit, Patient Service, PBM, Enrollment, Provider Services, Pharmacy, prior authorization, reimbursement counselor, Medical customer service, inbound calls, outbound calls, answer phones, make calls, medical terminology, medical office, medical claims, healthcare claims, claims processing