Call Center Agent
3 weeks ago
Job: Full time
Pay Range: $18.50 - $28.00 hourly
Key Responsibilities
- Respond to and resolve customer inquiries and issues in a timely and professional manner
- Handle a high volume of inbound calls and emails while maintaining a positive and friendly demeanor
- Provide product information and assist customers in making informed purchasing decisions
- Process customer orders, returns, and refunds accurately and efficiently
- Troubleshoot technical issues and provide appropriate solutions or escalate to the appropriate department if necessary
- Follow company policies and procedures regarding customer interactions and data privacy
Skills, Knowledge and Expertise
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and the ability to think quickly on your feet
- Exceptional attention to detail and organizational skills
- Proficient in using computer systems and navigating various software applications
Benefits
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance coverage.
- Retirement savings plan with employer matching.
- Paid time off and holidays.
- Professional development opportunities.
- Vibrant company culture with opportunities for growth and advancement.
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