Customer Service Representatives

4 weeks ago


Pittsburgh, United States Murtech Full time
Job DescriptionJob DescriptionJob Title: Customer Service Representative BONUS Opportunity after training completed and milestones – Contract to Hire Position Location: 100% REMOTE but must be local to Pittsburgh or Camp Hill, PA
  • Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location. Will be required to be onsite 1-2 times per quarter (subject to change per business needs).
  • You will be required to go onsite if facing system or equipment issues
  • Candidates MUST be open to work any shift between the hours of 8:00AM – 8:00PM
  • Bilingual Spanish speaking candidates are welcome and encouraged to apply
  • Must be open to working the 11:30AM - 8:00PM shift
Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.Qualifications:
  • Years of industry experience: 1-3 years’ experience in customer service or call center environment
  • Educational requirements: High School Diploma/GED
  • This is high energy role and requires individuals who can adapt to changes quickly
  • Will work in a fast paced environment
  • Must have empathy and the ability to control conversation/call)
  • Preferred - Health Insurance Call Center Experience
  • Soft skills are very important to this role and require a level of professionalism and caring.
  • Bilingual Spanish speaking candidates are welcome and encouraged to apply


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