Logistics Account Representative

2 weeks ago

Charleston, United States Harbor Logistics Full time
Job DescriptionJob Description

Manage assigned customer accounts. Multi-tasking required. Address customer concerns. Employee must be an energetic, goal-driven person with excellent communication skills. This role may often be challenging, one must be able to remain calm and polite in tough situations. Works well with others; teamwork is essential. Foster long-term relationships with customers and help company growth. Be an ambassador for Harbor.

·         Proactively manage order fulfillment to meet customer demands through integration with operating company, distribution,                and planning/forecasting 

·         Reassign orders by changing ship dates and/or source warehouse as needed to prevent product shortages. 

·         Implement process improvements through cross-functional collaboration partnering with customers to drive achievement of              organizational metrics and individual account goals. 

·         Manage and balance key business relationships with passion & understanding of customer expectations and internal                        policies/requirements and contracts. Ensure achievement of customer specific KPIs

·         Lead projects/initiatives to enhance both cost and service efficiencies in the customer and the company supply chains. 

·         Participate in the development of presentations and discussions for customer facing meetings. 

·         Identify expansion opportunities with current customer(s) . Identifying and communicating sales opportunities for both                      incumbent and new accounts assigned.

·         Must be computer literate; able to utilize Microsoft Outlook, Excel, and Word. SAP experience is a plus. 

·         Work in close partnership with many of our internal departments. You will lead the communication of critical product supply              situations internally to ensure optimal customer service delivery. 

·         Maintain close contact with key customers to assist them in logistical optimization and general satisfaction with our unique                partnerships. 

·         Serve as a team player by supporting and developing others through knowledge sharing and embedding Under limited, to                no, supervision, responsible for the customer relationship management of key revenue generating accounts. 

·         You are responsible for resolution on issues arising from customers regarding orders and order status, order cuts, and                      potential issues.  Level one escalations.        

·         You are responsible for continuous improvement activities on assigned accounts. 

·         You will participate and contribute to projects as directed.  

·         Inquiries through customer portals include checking for shortages, delivery schedules, discrepancies, routing instructions,                inventory on hand, transit times, ASN receipt.. 

·         Responsible for all key elements of communication to management  

·         May performs a variety of tasks related to warehousing. 

·         Recording data using multiple applications 

·         Completing daily assignments, daily logs, and checklists 

Requirements

Proven experience as an Account Representative/Customer Service

Proficient in MS Office/excel/word/outlook

Strong communication skills

Excellent organizational and multitasking ability

Assertiveness and confidence

Goal-driven with ability to work under pressure

Excellent verbal and written communication skills

Basic accounting skills a plus

Good problem-solving skills

High school diploma with 3+ years of Logistics Experience or Bachelor degree in Supply Chain.

Company DescriptionA&R BULK-PAK is a full-service contract packaging, warehousing, and supply chain services company based in Moncks Corner, South Carolina. The company operates a 240,000 sq ft warehouse and an onsite rail storage yard for 120 railcars. Railcars are unloaded, packaged into 55 lb bags, palletized, and loaded into ocean containers for export 24 hours per day, 5 days per week. The company services prominent petrochemical production and trading companies throughout North America and is known for its exemplary safety/reliability culture and attention to detail.Company DescriptionA&R BULK-PAK is a full-service contract packaging, warehousing, and supply chain services company based in Moncks Corner, South Carolina. The company operates a 240,000 sq ft warehouse and an onsite rail storage yard for 120 railcars. Railcars are unloaded, packaged into 55 lb bags, palletized, and loaded into ocean containers for export 24 hours per day, 5 days per week. The company services prominent petrochemical production and trading companies throughout North America and is known for its exemplary safety/reliability culture and attention to detail.

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