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Customer Service Representative

1 month ago

Toledo, United States Donatech Corporation Full time
Job DescriptionJob Description

Customer Support Representative

Location:- Toledo, OH 43659

Tenure- 12 Months

Purpose Of The Job

•    The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers. 
•    This position engages and collaborates with external customers and internal partners to make Owens Corning the supplier of choice. 
•    The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. 
•    This role is part of Customer Operations within the Supply Chain Team. 
  
Job Responsibilities

Service our Customers
•    Deliver consistent service to our customers
•    Maximize every opportunity to “sell” to the customer
•    Take proactive actions to meet customer needs and concerns creating win/win solutions
•    Enter orders accurately
•    Develop close relationships with our customers and understand what it takes to ensure their success
•    Develop customer trust by consistently following through on actions and operating with integrity
•    Leverage relationships to obtain outside-in market insights
•    Leverage product training opportunities

Operate in a Waste Free Environment
•    Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
•    Identify and take action to eliminate non-value added activities within day to day operations
•    Identify opportunities for, develop, maintain and execute Standard Work
•    Understand and promote the use of customer tools and technology

Live the Safety stand, adhere to the safety responsibilities
•    Implement a personal safety action plan and review with leader
•    Adhere to the Owens Corning safety policies at all times
               
Experience:

•    High school degree, Associates or Bachelor’s degree preferred
•    SAP experience desired
•    Previous experience in an ever-changing, fast-paced customer service environment
•    Previous experience creating solutions in the best interest of the company and the customer
•    Fluency in Microsoft Applications (Word, Excel, Outlook)
•    Knowledge of building materials industry preferred
•    Supply Chain knowledge
•    Strong oral & written communication and listening skills
•    Supportive and adaptive to a change management initiatives