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Senior Technical Support Analyst
2 months ago
·Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
·Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
·Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation, and configuration.
·Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
·Assist with Microsoft M365 SharePoint and OneDrive content management.
·Assist with Microsoft M365 Office applications support.
·Oversees the work being performed by the Technical Support Analyst and assigns tasks.
Qualifications: Must be a US Citizen
Expertise and/or relevant experience in the following areas are mandatory:
·Advanced Experience installing new computer hardware, software, and peripherals.
·Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling.
·Advanced Experience deploying, configuring, and managing Windows 10/11, MacOS, iOS and Android devices.
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
·7+ years in onsite end user hardware and software technical support
·Experience supporting and managing VoIP phones.
·Experience administering or supporting Microsoft SharePoint, OneDrive, and Office products.
·Experience acting as a team lead or supervisor overseeing technical support operations.
The primary work locations will be:
State Capitol Building – 900 North Third Street, Baton Rouge, LA 70802
Governor’s Mansion – 1001 Capitol Access Road, Baton Rouge, LA 70802
Expected term for this Task Order:
Start: 09/01/2024
End: 06/30/2029