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Auto Claims Warranty

1 month ago

Pasadena, United States BYD COACH & BUS LLC Full time
Job DescriptionJob Description

SUMMARY

The Auto Claims Warranty & Parts Specialist is responsible for responsible for overseeing the daily operations of the parts department, which includes maintaining accurate records of parts

inventory, ordering and receiving parts from suppliers, issuing parts to technicians or customers, and handling returns and reviewing and completing warranty claims and general parts fulfillment activities. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party, as well as handling parts orders. This position reports

to the Regional After-sales Manager.

JOB RESPONSIBILITIES

  • Assist in the developing warranty and parts policies and procedures
  • Handle and resolve all claim corrections and chargebacks
  • Establish and maintain relationships with the manufacturer's designated warranty and parts representatives
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Flag the technicians for the hours earned on the service they performed
  • Check each repair order against the vehicles service history to avoid duplicate claims
  • Provide a weekly report to the service manager regarding claim status
  • Report any fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, review all old claims, and address any adjustments or write-offs
  • Assist service consultants in closing all open warranty and parts RO's
  • Assist service consultants and technicians with any warranty and parts questions
  • Assist with special projects, audits and reports as requested by management
  • Review and manage all aging schedules and parts reports
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
  • Attend warranty training courses and train the team as needed
  • Parts procurement and handling

REQUIREMENTS

  • High school diploma or the equivalent
  • Ability to effectively communicate verbally and in writing
  • Ability to confront and resolve difficult customer service situations
  • Demonstrated customer service skills
  • Ability to read and comprehend written instructions and information
  • General knowledge of automotive parts and vehicle mechanical operations
  • Preferred - two years experience in automotive parts and warranties or ASE certification

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The

employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

SUPERVISORY RESPONSIBILITY

None

TRAVEL

No out of town travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s Degree in relevant fields.