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American Fork, United States Power Innovations International Full time
Job DescriptionJob DescriptionSalary:

Work with Power Innovations’ internal RMA Lab, and Managers to support RMA replication, root cause, and corrective action on standard customer RMA’s. Ensures that customer requests are met in a timely manner. Assist in an engineering capacity with Quality Control/Quality Assurance, which analyzes and reports on production reliability failures and identifies the root cause of failures in order to develop and recommend solutions.

 

Ability to obtain a valid passport, be able to travel overseas and be allowed onto US military bases preferred, but not required.


·         Service Calls

o   Travel and complete all assigned service calls

o   Document all work in Microsoft Dynamics 365 with an attached service report

o   Complete necessary paperwork

o   Assure that the ticket is closed

o   Metrics

§  Add all files and reports to Microsoft Dynamics 365 within a week of completing service call

§  Tickets closed

·         Preventive Maintenance

o   Travel and complete all assigned PMs

o   Document all work in Microsoft Dynamics 365

o   Complete necessary paperwork


  • Assist Operations and Engineering as needed
    • When requested, assist operations and other departments on special projects or product assembly
    • Program, troubleshoot, and verify equipment user interfaces post assembly
    • Train production personnel on programming equipment before QA/QC