Technical Support Specialist

3 weeks ago


Jacksonville, United States CoCard Full time
Job DescriptionJob Description

Background in POS solutions for restaurants and retail stores.  Installation/training/service/minor hardware repair as well as strong emphasis on multitasking and great customer service skills.

Job Skill Requirements:
 Go-live support for POS systems
 Skilled POS installer
 Excellent Phone and Communication Skills
 Zoho and/or Iris knowledge
 Can Multitask in a Fluid Environment
 Call Center and/or Administrative Assistant Skills experience
 Reliable vehicle and willingness to travel locally on a daily basis.
 Excellent organizational skills
 Technical Support Duties:
Including but not limited to:
Initial response on phones, Communicating professionally with merchants                                                                          Ordering and processing inventory in Zoho
Completing file downloads to Credit Card Terminals(installation/training/service)
Calling in file downloads to the network necessary, Keeping tech dept. organized, Researching
merchants open batches and providing simple, level 1 technical answers to merchants (simple terminal
functions, researching transactions, etc.) Will also be responsible to take after-hour phone support;
post - probationary period.

Company DescriptionLocal operation that is part of a national cooperative. We support several thousand businesses, both local and nationally.Company DescriptionLocal operation that is part of a national cooperative. We support several thousand businesses, both local and nationally.

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