Technical Support Specialist
3 weeks ago
Background in POS solutions for restaurants and retail stores. Installation/training/service/minor hardware repair as well as strong emphasis on multitasking and great customer service skills.
Job Skill Requirements:
Go-live support for POS systems
Skilled POS installer
Excellent Phone and Communication Skills
Zoho and/or Iris knowledge
Can Multitask in a Fluid Environment
Call Center and/or Administrative Assistant Skills experience
Reliable vehicle and willingness to travel locally on a daily basis.
Excellent organizational skills
Technical Support Duties:
Including but not limited to:
Initial response on phones, Communicating professionally with merchants Ordering and processing inventory in Zoho
Completing file downloads to Credit Card Terminals(installation/training/service)
Calling in file downloads to the network necessary, Keeping tech dept. organized, Researching
merchants open batches and providing simple, level 1 technical answers to merchants (simple terminal
functions, researching transactions, etc.) Will also be responsible to take after-hour phone support;
post - probationary period.
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