Account Manager Employee Benefits

2 weeks ago

Tampa, United States Top Stack Full time $70,000 - $90,000
Job DescriptionJob Description

The Account Manager is a technical resource to clients and prospects who is responsible for the ongoing management of assigned clients in the Flexible Benefits space. This position coordinates internally to facilitate the implementation of new or renewing accounts to ensure the highest level of service is met for the life of the plan. The Account Manager will proactively identify trends in service issues utilizing benefits administration technology and develop corrective action utilizing knowledge about group benefits plans

Candidate MUST have benefit administration or Wage Parity experience. 

Duties and Responsibilities:

  • Oversee all policy activity aspects of assigned accounts including, but not limited to implementation, member issues, delinquencies, stop-loss policy coverage status, enrollment maintenance and others. Engage appropriate resources as needed for assistance.
  • Manage flexible employee benefits administration; assisting current and new clients with questions, claims and billing issues to a successful resolution.
  • Execute the pre-renewal and renewal process. Assess and determine client needs to determine the best benefit options.
  • Organize and present client meetings to include employee enrollment meetings.
  • Lead the process for plan enrollment including employee communication, case submission, plan implementation and follow through on all processes.
  • Serve as a resource to clients for current market condition and ongoing benefit regulation changes, industry information and underwriting.
  • Learn and become an effective user of benefit administration technology in order to best assist clients, create and run reports, interact with operations, optimal record keeping and client management. Utilize all technology available to run reports for regular client presentations
  • Participate in industry events and other training to maintain knowledge and skill development
  • Keep apprised of wage parity regulations and benefits offerings options under wage parity rules
  • Actively seek referrals from current client base for new business prospects.
  • Develop strong working relationships with the broker and key contacts for assigned accounts.
  • Interact with contacts at various vendors that support the accounts benefits administration.
  • Approve client plan documents (SBC’s, SPD Summaries, etc.) and employee ID Cards prior to generation.
  • Track and review employer claims for appropriateness and payment. Approve high dollar claims for payment.

Qualifications

  • Bachelor’s degree in a field such as business administration, accounting, finance, or a related field or equivalent experience
  • 3+ years of experience and demonstrated proficiency in account management to include medical, dental, life and other ancillary products. Possess a clear understanding and ability to explain employee benefits plans, regulations, and administration as well as major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act.
  • Knowledge of home healthcare workers wage parity requirement (New York City and surrounding counties) as well as flexible benefits
  • Experience with benefit administration platforms such as Javelina preferred.
  • Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful.
  • Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint.

 

Amazing Benefits

100% Employer paid for employee and family members

401k up to 3% match

9 Paid Holidays + 3 weeks of time off on accrual basis for first year.

Join us and be part of a dynamic team where your expertise will drive innovation and client success

Company DescriptionWe launched Top Stack to solve a problem in the human capital industry: Technology has replaced humanity. The business has become cold and impersonal. That’s why we’ve made it our top priority to be people-focused, with consistent, transparent, timely communication. It sounds simple because it is. We think it’s the only way to work.Company DescriptionWe launched Top Stack to solve a problem in the human capital industry: Technology has replaced humanity. The business has become cold and impersonal. That’s why we’ve made it our top priority to be people-focused, with consistent, transparent, timely communication. It sounds simple because it is. We think it’s the only way to work.

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