Consumer Relationship Manager

3 weeks ago

Augusta, United States Unity Bank Full time
Job DescriptionJob Description

Job Title: Mortgage Lender/Consumer Relationship Manager

Reports to: Retail Lending Resource Manager

Be a part of our Unity Experience

Our employees embrace ideas, share openly and honestly, and believe in meaningful work for all. We are innovative, we encourage, we collaborate, we are authentic, and we live in a care culture. Our work environment is a trust-based, collaborative, open, transparent workspace where our bankers feel good and do good. Each employee builds their own sense of pride and ownership for what we do, taking responsibility for their roles and duties. Employee engagement and customer experience are always at the forefront of all we do.

At Unity Bank, we are proud to be a community bank, at the heart of every community we serve. We feel strongly that when our customers choose Unity Bank, our customers are investing in and strengthening our communities; funding local farmer’s seeds, opening doors on main street, and unlocking opportunities for our neighbors.

Every customer is unique. We value each conversation. We listen to our customers; we are curious, and we connect. We build relationships. We aspire to deliver high quality personalized service that our valued customers need and want. We feel the deep understanding and passion to deliver solutions that truly make a difference. We help people achieve their dreams. We share our Unity Experience with all.


The Mortgage Lender/or Consumer Relationship Manager is responsible for delivering exceptional service to customers. They focus on building long-term relationships with customers, learning how we can add value to their financial situations, and explaining how our products and services can meet their needs which will lead to an excellent customer experience. In addition, this position will be proactive in assisting customers to adopt new technologies, while maintaining our high service standards, as the retail delivery system continues to evolve.

Principal Responsibilities & Duties:

  • Builds long-term relationships with customers as a foundation to cross sell our products and services by identifying customer needs and assisting them to meet those needs or referring them to other bank departments.
  • Collaborates with internal business partners to provide comprehensive solutions to meet customer’s financial needs. (referrals)
  • Identifies potential customers through networking, customer referrals, or other means and reaches out to them to present our financial solutions or refers them to the appropriate area within the bank.
  • Cultivates relationships with real estate agents, builders, financial planner, accountants and others from outside the organization to attract new customers and enhance business referrals.
  • Consistently engages in the Bank’s sales process (sales meetings, check-ins, coaching, etc.)
  • Represents the bank in a professional, ethical, and moral manner to promote the institution in the communities served. Takes an active role in key civic and community events/organizations to develop and maintain local relationships.
  • Strives to provide a high level of personal touch service throughout the loan process, from time of application through closing, which promotes a level of care that makes customers feel welcomed, significant and engaged.
  • Understands the Bank’s products and services and is able to clearly explain and advise current and prospective customers on the products and services that are best suited to meet their personal financial needs.
  • Educates, advises and guides potential borrowers through the loan application process, and advises applicants on the best options to meet their needs.
  • Periodically contacts customers after loan closing to ensure we are meeting their needs and determine ongoing or future financial needs.
  • Manages and enhances the growth of the mortgage loan portfolio and consumer loan portfolio. Approves, originates and administers mortgage loans, consumer loans and small business loans within individual authority levels.
  • Minimizes loan losses and exceptions through effective documentation, underwriting, timeliness of renewals, collection efforts and relationship building.
  • Actively participates in a team of cross trained individuals that can perform all customer service functions within the branch.
  • Acquires and maintains knowledge of regulatory, compliance, and internal audit/control requirements for mortgage loans, consumer loans and deposits. This would include completing all required training assigned, in a timely manner, related to the job function.

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Health insurance, Health savings account, Flexible Spending Account, Life insurance, Paid time off, Referral program, Vision insurance.

Supplemental Pay: Bonus pay

Working Conditions: Bank/office environment, secure, comfortable working conditions. May be required to travel to/from branch offices, corporate office, and other facilities.

This is a position for which:

  • Military experienced candidates are encouraged to apply
  • Job seekers of all ages, including older job seekers are encouraged to apply.
  • Applicants with disabilities are encouraged to apply.

Unity Bank is an Equal Opportunity Employer

  • Quality Control Manager

    1 week ago

    Augusta, United States SOStrickland Search Associates- Consumer Package Goods Full time

    Job DescriptionJob Description** MY CLIENT IS A SOLID LEADER IN THE CONSUMER GOODS INDUSTRY ** job site is outside of Knoxville TNRelocation provided ** base salary, strong bonus plan, pension and great benefits  ** ***Will provide technical expertise and leadership to all plant operations to enhance their quality systems. Must have a degree in a technical...

  • Commercial Relationship Manager

    1 month ago

    Augusta, Maine, United States Regions Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Commercial Relationship Manager

    4 weeks ago

    Augusta, Maine, United States Regions Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Commercial Relationship Manager

    1 month ago

    Augusta, United States Regions Bank Full time

    Description : At Regions, the Commercial Relationship Manager focuses on delivery of credit and a broad range of product / service client solutions within a dedicated geographic area and targets general-industry clients with annual revenues between $1MM - $250MM Primary Responsibilities Identifies, prioritizes and develops relationship strategy for...

  • Commercial Relationship Manager

    4 weeks ago

    Augusta, United States Regions Bank Full time

    Description : At Regions, the Commercial Relationship Manager focuses on delivery of credit and a broad range of product / service client solutions within a dedicated geographic area and targets general-industry clients with annual revenues between $1MM - $250MM Primary Responsibilities Identifies, prioritizes and develops relationship strategy for...

  • Relationship Banker I

    4 weeks ago

    Augusta, Maine, United States Regions Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Relationship Banker I

    1 month ago

    Augusta, Maine, United States Regions Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Consumer Loan Specialist

    1 week ago

    North Augusta, United States Republic Finance Full time

    Overview & Responsibilities Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually In addition, we offer amazing...

  • Consumer Loan Specialist

    3 weeks ago

    North Augusta, United States Republic Finance Full time

    Overview and Responsibilities: Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer...

  • Consumer Lending Sales Specialist

    2 weeks ago

    North Augusta, United States Purpose Financial Full time

    Address : 1139 Knox Avenue, North Augusta, South Carolina, United States - 29841   Bi-Lingual Spanish is a plus!! Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online...

  • Consumer Loan Specialist

    4 weeks ago

    North Augusta, United States Republic Finance Full time

    Overview and Responsibilities: Are you looking for a long-term opportunity with a growing financial services company that **rewards performance** and **gives back to its community**? If so, please read on! **ABOUT REPUBLIC FINANCE** We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer...

  • Community Case Manager

    4 weeks ago

    Augusta, United States Spectrum Generations Full time

    **Are you a Maine resident that thrives in a fast-paced environment and enjoys working for a non-profit organization dedicated to making a positive impact in our community?** **If so, this **_**Community Case Manager**_ **position may be perfect for you!** Spectrum Generations is a fast-growing non-profit organization that is committed to promoting and...

  • Customer Support Representative

    4 weeks ago

    Augusta, United States NETSPIDER DIGITAL MARKETING AND CLIENT SERVICES Full time

    Job DescriptionJob DescriptionJob description:& Provide high-touch customer care for all of our clients’ Consumer banking customersManage and prioritize a high volume of casework through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.Provide escalation support for Tier 1/Tier 2 Shared Resources...

  • Customer Support Representative

    2 weeks ago

    Augusta, United States JobRialto Full time

    Job description: Provide high touch customer care for all of our clients Consumer banking customers Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc. Provide escalation support for Tier 1/Tier 2 Shared Resources team. Ensure customers experience...

  • Account Manager

    2 weeks ago

    Augusta, Maine, United States Sekisui Diagnostics, LLC Full time

    At SEKISUI Diagnostics, a leader in invitro diagnostics, we help improve patient outcomes by doing what we've always done - focusing on innovating and developing highly accurate diagnostics tests, reagents and systems. As an Account Manager for our Florida territory, you will play a critical role in our mission to improve the lives of patients by building...

  • Case Manager

    4 weeks ago

    Augusta, United States Alpha One Full time

    **Case Manager - Kennebec, Franklin, and Sagadahoc Counties** Since 1978, Alpha One has worked with people with disabilities statewide, offering a wide array of programs and services designed to help them live independently at home and in the community. Our Case Manager position will work from home with travel to the homes of consumers for in person visits....

  • Global Luxury Account Manager, Bulgari, West Coast

    4 weeks ago

    Augusta, United States Marriott Full time

    Marriott Global Luxury Account Manager, Bulgari, West Coast Augusta , Maine Apply Now Location Western Regional Office, 17872 Gillette Avenue Suite 300, Irvine, California, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Global Luxury Account Manager is a luxury specialist responsible for providing...

  • Manufacturing Engineering Program Manager

    2 weeks ago

    Augusta, United States Keurig Dr Pepper Inc. Full time

    Keurig Dr Pepper Manufacturing Engineering Program Manager Augusta , Maine Apply Now Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one...

  • Account Manager

    4 weeks ago

    Augusta, United States Public Partnerships Full time

    Remote- KS, MO or MA Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients...

  • Community Relations Manager

    3 weeks ago

    Augusta, United States Rehab Without Walls Neuro Rehabilitation Full time

    Our Company: Rehab Without Walls Neuro Rehabilitation Overview: **Do you have a passion for establishing partnerships and strategies in achieving organizational excellence? Our Business Development & Sales teams focus on developing strategic solutions to align and grow the business.** **_ We're currently seeking an extroverted skilled healthcare sales...