Account Manager

1 month ago

Augusta, United States Public Partnerships Full time

Remote- KS, MO or MA

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at pplfirst.com ).

Duties & Responsibilities:

  • Serves as primary and back-up contact for client engagements.

  • Maintains client relationships.

  • Participates in key stakeholder meetings.

  • Functions as subject matter expert on PPL’s products

  • Coordinates project requirements and client expectations among functional groups and with client

  • Creates and manages internal project work plans.

  • Ensures quality of work produced meets PPL and contractual standards.

  • Presents written/verbal status reports to clients.

  • Develops recommended solutions to mitigate or avoid risks.

  • Reviews and updates critical client documents on a regular basis

  • Manages and coordinates proposal development research, financial analysis, writing, and production.

  • Reinforces and sets client expectations regarding PPL’s product application model during implementations.

  • Identifies and act on opportunities for upselling to current clients.

  • Identifies and meets with prospective clients.

  • Records business development activities

  • Leads sales presentations and system demonstrations.

  • Serves as an internal consultant to other projects or practice areas.

  • Oversees contracted training programs and internal training sessions.

  • Manages multiple staff while providing mentoring, advice, and guidance to direct reports.

  • Monitors staff performance and follow up on areas of deficiency.

  • Develops next set of client partnership leaders.

  • Makes final decisions on staff hiring

Required Skills:

  • Excellent client relationship management skills

  • Demonstrated project management and supervisory skills.

  • Ability to follow, critically evaluate and improve current processes.

  • Excellent oral and written communication skills.

  • Strong analytical, organizational and presentation skills.

  • Excellent PC skills in Microsoft Office products.

  • Ability to analyze data and draw appropriate conclusions.

  • Ability to speak publicly effectively.

  • Detailed and process improvement oriented.

  • Ability to take initiative and move daily work forward.

  • Ability to see the big picture while working at the detailed level to move projects forward within specific timeline and budget.

  • Strong skills in the areas of interpersonal communication, analysis, critical thinking, organization, attention to detail, and multitasking.

Qualifications:

Education & Experience:

Bachelor's degree or 9 years’ experience required; Master's degree preferred.

7-9 years prior supervisory experience required; Demonstrated financial and business management experience required; Finance and accounting systems experience preferred; Knowledge of Medicaid programs and experience with state government required; Experience in long term care and disability services is a plus.

PMP a plus

Compensation & Benefits:

401k Retirement Plan

Medical, Dental and Vision insurance on first day of employment

Generous Paid Time Off

Continuing Education Assistance Program

Employee Assistance Program and more

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.

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