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Service Desk Analyst

1 month ago

Omaha, United States Pomeroy Technologies, LLC. Full time
Job DescriptionJob Description

Primary Job Duties and Responsibilities (Essential Job Function)

·      Respond to end-users' inquiries regarding technology issues in a service desk environment. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues. Use incident management database and IT Remedy systems. Support most end point devices of the client's network. Recommend systems modifications/configurations to reduce user problems.

·      Provide IT-related employee communications to the company or affiliates. Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company. Recommend systems modifications to reduce user problems.

·      Provide documentation and create knowledgebase articles.

·      Consult with other information technology personnel to coordinate activities related to testing and implementing new technology. Be a key participant in user testing, implementing, document creation and communication for information technology department and the end-user.

·      Provide after-hours support and perform any additional responsibilities as requested or assigned.

 

Qualifications - Internal

·      Knowledge of M365, Teams, SharePoint, OneDrive, Client/server, network, mainframe and applications environment.

·      Demonstrated aptitude in incident recognition and troubleshooting

·      Strong customer verbal and written communication skills.

·      Strong analytical and problem-solving skills.

·      Ability to prioritize and handle multiple tasks and projects concurrently.

·      Availability for on-call responsibilities on a rotating basis.

·      Employees must be able to perform the essential functions of the position, with or without an accommodation.

Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.

Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. \r
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Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.