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Tier 3 Telecommunications Engineer
2 months ago
Our success is empowered by people and technology serving locations across the US. As a technology communications company, we can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. We encourage our employees to act like entrepreneurs. Our culture is what makes OneCloud a fun and rewarding place to work. All teams play a critical role in helping OneCloud achieve superior customer satisfaction. We constantly seek the next generation of experts to help us thrive in the telecommunications industry. Success is celebrated and integrity is the core of who we are at OneCloud.
Job Summary:
As a technology communications company, OneCloud's Support team plays a crucial role in achieving business goals and ensuring customer satisfaction. We are actively seeking experts to thrive in the telecommunications industry. The Tier 3 Support Engineer is responsible for handling complex and time-sensitive customer issues while maintaining OneCloud's infrastructure. Serving as the communication bridge between OneCloud's customers, vendors, and our internal DevOps team, this role is pivotal in ensuring seamless operations.
Duties/Responsibilities:
- Provide remote and onsite support for IP telephony, network, and data systems, including ongoing maintenance.
- Assist in troubleshooting support tickets escalated from Tier 2 Support, diagnosing hardware and software issues.
- Manage phone system and network administration and programming.
- Participate in Telephone/Data system design meetings, collaborating with team members, end users, and external groups to understand project requirements and meet deadlines.
- Work directly with vendors, managing communication between TelWare, our vendors, and our customers.
- Be available for on-call support for escalated issues.
- May need to be available after normal business hours for scheduled maintenance.
- Perform other assigned duties.
Required Skills/Abilities:
- Strong analytical and problem-solving skills.
- A desire to learn and retain new information.
- Effective communication (both verbal and written).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, capable of leading initiatives and contributing as a team member.
- Comfortable working in a fast-paced, deadline-oriented environment.
Education and Experience:
- Minimum of 3 years of hands-on experience with SIP, including reading SIP ladders.
- Minimum of 1 year of hands-on experience with NetSapiens infrastructure, understanding dial translations, and the NS API or similar equivalent experience on a similar class 4/5 switch.
- Working knowledge of networking protocols and technologies, including SSH, VLAN, DHCP, NAT, DNS, and SDN.
- Understanding of REST APIs and their use for task automation.
- Proficiency in the following Linux Operating Systems: Debian and Ubuntu.
- Familiarity with virtual machines (VMware, VirtualBox, and HyperV).
- Knowledge of Amazon Web Services.
- Required expertise in telephony technologies: SIP, Kamailio, Asterisk, FreeSwitch.
- Certification required for Networking 4 VVoIP and SSVVP®.
Physical Requirements:
- Extended periods of sitting or standing at a desk while working on computers.
- Ability to lift up to 15 pounds.
- May be required to work on-call or long hours during network malfunctions.
Benefits
- Health Insurance, Vision and Dental
- 401K
- Paid Time Off
- Discount Programs
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