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New Patient Concierge

2 months ago

Fort Myers, United States Apex Physical Therapy SWFL Full time
Job DescriptionJob DescriptionSalary:

Join Us at Apex: Become Our New Patient Concierge

Are you a customer service superstar, dedicated to positively impacting people's lives? Do you excel in creating welcoming experiences and fostering strong patient relationships? If so, we've got the ideal opportunity for you at Apex

At Apex, our commitment is to deliver unparalleled care and service to our patients. As the frontline ambassador for our new patients, you'll play a pivotal role in ensuring their journey with us starts off on the best possible note. Your core focus will be understanding each patient's unique needs, showcasing our expertise, and leaving them eager and thrilled about their upcoming appointments.

 

Role Highlights:

  • Customer Excellence: Your knack for creating inviting atmospheres and promptly handling referral calls will set the tone for exceptional patient experiences.
  • Accountability: Scheduling referrals received via phone/fax will be your responsibility, ensuring smooth operations.
  • Collaborative Partner: Working closely with our Clinical Director, you'll actively contribute to creating impactful changes, shaping patient experiences.

 

Qualifications We Seek:

  • Prior Customer Service Experience: Previous experience in customer service  and sales is preferred.
  • Communication Prowess: Excellent communication skills and the ability to build strong relationships are crucial.
  • Attention to Detail: Strong organizational abilities and attention to detail will help in maintaining our service standards.
  • Technological Proficiency: Comfortable using IT systems and databases for streamlined operations.
  • Collaborative Spirit: Demonstrated ability to collaborate effectively within a diverse team environment.

At Apex, you'll be an integral part of a team devoted to transforming lives through exceptional care. If you're ready to contribute to seamless patient experiences, ensuring their timely arrival and eagerness to start their care journey with Apex, then we want you

 

Embark on a Rewarding Career:

Join us as our New Patient Concierge and take the lead in providing flawless registration and scheduling services. Your dedication will shape the initial experiences of our patients, setting the stage for their care at Apex.

If you're passionate about making a real impact, creating meaningful relationships with patients, and ready for an exciting career, apply now Be a part of our dynamic team at Apex, where every day brings opportunities to Change a Life