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Member Services Representative

2 months ago

Fort Lauderdale, United States Search Solution Group Full time
Job DescriptionJob Description

Member Services Representative

This opportunity is a great stepping stone for individuals looking to expand on their customer service excellence by

breaking into the corporate world. Our Member Service Representative team is

responsible for the following:

  • Delivering exceptional member support experiences

  • Actively listening to member inquires/requests and respond with care via

    phone and email

  • Serving as product knowledge experts including benefit coverage to

    members

  • Buidling relationships and partnering with other departments to verify

    member requests regarding claims, payments, transport and enrollment

  • Notating member accounts to ensure information is up-to-date

  • Assisting with member fulfillment requests as needed

  • Maintaining knowledge of current department standards and processes

Requirements

  • 2+ years of prior customer service experience

  • Basic data entry and computer skills

  • Clear and respectful phone presence

  • Ability to work onsite Monday-Friday at our Fort Lauderdale office

  • High school diploma or GED equivalent

  • Bilingual a plus (not required)