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Restaurant Manager

2 months ago


Fort Dodge, United States TJK Entertainment LLC Full time $40,000 - $60,000
Job DescriptionJob Description

GODFATHER'S PIZZA - RESTRAURANT MANAGER

COMPANY CONFORMANCE STATEMENT:

In the performance of their respective tasks and duties all employees are expected to conform to the following:

1. Reasonable and reliable attendance

2. Perform quality work within deadlines with or without direct supervision

3. Interact professionally with other employees, customers and/or vendors

4. Work effectively as a team contributor on all assignments

5. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees.

POSITION PURPOSE:

Responsible for managing day-to-day operations of the restaurant, hiring, promoting and developing employees to help achieve the mission statement: To Profitably Provide Consistently Good Food and Great Service.

Lead by example to ensure all employees maintain our brand and image standards by having the knowledge, abilities and positive attitude that contribute to the company’s success.

Coordinate with other department managers to increase sales and enhance the customer experience.

ESSENTIAL FUNCTIONS

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. To request accommodation, please contact Human Resources.

1. Work in tandem with team members and provide training and correction as needed.

2. Primarily responsible for hiring and staffing of restaurant Employees (cooks, cashiers, and dough).

Operations

1. Ensure all operational procedures and standards are in place and being utilized correctly in accordance with the operations manual.

2. Ensure all service standards are met as outlined in the operations manual.

3. Maintain Cleanliness of the restaurant.

4. Maintain 85% or higher on audits conducted, including but not limited to, QSC audit, and Safety.

Sales

1. Complete understanding, support, and training of all promotions as communicated by the Marketing department.

2. Ensure that each guest receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging each guest, maintaining outstanding standards and having solid product knowledge to answer questions.

3. Review sales results daily, weekly, and monthly. Coach other leaders in achieving higher results.

4. Project sales weekly based upon last year, trend and promotions.

5. Follow up on all customer service complaints within 48 hours of notification (receipt) of complaint.

Financial Systems

1. General understanding of profit and loss statements, thorough knowledge of debits, credits and variances to identify potential issues and opportunities.

2. Communicate with General Manager for assistance as needed, follow-up and respond to General Manager’s requests regarding monthly P&L and budgets.

3. Ensure 100% compliance with cash control procedures and variances.

4. Utilize effective scheduling methods to control labor costs.

5. Monitor cost of food and sales goals on each shift.

6. Achieve the budgeted cash flow for the period, quarter, and year for the restaurant by monitoring numbers on each shift.

People

1. Interview and select new employees.

2. Provide leadership for employees through effective communications, coaching, training and development.

3. Ensure proper staffing of restaurant for projected sales.

4. Plan and assign daily work assignments as needed for peak performance of the location while on duty. Ensure proper completion through follow-up.

5. Hold employees accountable to brand and image standards by following company policies and procedures.

6. Utilize training to fully develop staff.

7. Complete employee paperwork (NOE, I-9, W-4, PCFs) as needed and submit to General Manager.

POSITIONS SUPERVISED

All restaurant personnel

TRAVEL REQUIRED

Up to 10%

POSITION QUALIFICATIONS

High school graduate or GED, college degree preferred
5-10 years related experience, Godfather’s Pizza experience a plus.
ServSafe Manager Required
Proficient computer skills
Must be at least 18 years of age to operate and clean certain equipment and to drive for the company.
Must have access to an insured vehicle, have a valid driver’s license, be an approved driver under GPI guidelines to deliver or drive for company business.
Must be available to work a variety of shifts to include opening and closing the restaurant. Availability must also include a variety of days, nights, weekends and holidays to accommodate the needs of the restaurant.
Must work 50-55% of revenue periods; to include working until 8 pm on Friday and Saturday night.
Must close the restaurant at least one night per week.
Proven ability to motivate a team, train and develop support staff.
Motivation, passion and strong work ethic.
Outstanding relationship building skills.
Requires a knowledge and successful completion of all Informant training for all operational areas of the restaurant to include: Cashier, telephone, bus/dish, dough, maketable, cut station and delivery.
Pass the Manager Certification exam with a minimum score of 90%.
Participate in the work of subordinates (perform crew functions) to overcome difficult periods of work.
Basic math skills required
Must be able to lift food items weighing up to 50 pounds.

COMPETENCIES

Accountability - Ability to accept responsibility and account for his/her actions.
Business Acumen - Ability to understand business implications of decisions and how they impact sales and cost management. Displays orientation to profitability, knowledge of the market and competition
Communication Skills - Possesses effective communication skills: oral, written, listening.
Confidentiality - The ability to preserve sensitive and essential information or data.
Customer Service - Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
Dependability - Completes job assignment and projects with minimal supervision. Meets schedules and deadlines.
Directing & Controlling – The ability to create a motivating climate, achieve teamwork, train and develop, measure work in progress, take corrective action.
Employee Management - Defines responsibilities, motivates employees, delegates well, rewards appropriately
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Having a high level of trustworthiness, character, professionalism, confidentiality, and honesty in dealing with guests, corporate employees, support management and crew members.
Interpersonal Skills- Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Organization Skills - Information organized and accessible, maintains efficient work space, manages time well
Problem Solving – Displays the ability to define a problem, develops workable and realistic alternatives, and selects appropriate alternative to resolve a problem. Decisions made are generally correct, and the time is taken to make such decisions is reasonable. This position requires the ability to read a profit and loss statement, analyze results and write and execute a plan of action when necessary to improve performance. Position also requires that costs (labor, sales and operating) be evaluated daily when necessary.
Professionalism - Ability to demonstrate and convey a favorable image when representing the company.
Quality – Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.
Reliability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.
Team Builder - Ability to balance team and individual responsibilities and the ability to delegate; exhibits objectivity and openness to other's views; contributes to building a positive team spirit; supports everyone's effort to succeed.
Training - The ability to use effective teaching methods in training personnel in respective job responsibilities, technical skills, company operations, department procedures, and all assigned programs.

Company DescriptionWHO ARE WE?

TJK Entertainment is a family entertainment and events venue located in beautiful Fort Dodge, Iowa. Opened in 2013, we have expanded into offering go-karts, wedding receptions, birthday parties, arcade games, Godfather’s Pizza, concerts, laser tag, bumper cars, mini-golf, and more. We are open year round with both indoor and outdoor attractions. We believe in providing safe and positive experiences for all of our guests.Company DescriptionWHO ARE WE?\r
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TJK Entertainment is a family entertainment and events venue located in beautiful Fort Dodge, Iowa. Opened in 2013, we have expanded into offering go-karts, wedding receptions, birthday parties, arcade games, Godfather’s Pizza, concerts, laser tag, bumper cars, mini-golf, and more. We are open year round with both indoor and outdoor attractions. We believe in providing safe and positive experiences for all of our guests.