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Sales Service Representative

2 months ago

Indianapolis, United States Mayer Fabrics Full time $18 - $20
Job DescriptionJob Description

The Sales Service Department is responsible for daily customer contact and sales support.  Each Sales Service Representative has a dedicated regional sales territory but is expected to assist all Mayer Fabrics customers and/or sales representatives as needed.  These skilled individuals play a pivotal role in providing customers and sales representatives with product information, pricing, stock, specifications, sample requests, and other tasks as assigned by the Sales Service Manager.

Responsibilities:

  • Order Entry - Accurately process customer orders received via email, phone, or fax.  Maintain responsibility and awareness of order from entry through shipping.  
    • Backorders - Effectively communicate information to Purchasing Department for processing.  Update customer with expected ship date and again upon receipt of goods. 
  • Provide detailed stock information, lead times, and pricing to customers and sales representatives.
  • Assist customers with product information, specifications, and/or alternates for re-selection.
  • Communicate with Sales Representatives regarding project information, customer issues, or delayed orders. 
  • Embrace Mayer Fabrics product line, including recognition of popular patterns, general knowledge of finishes, uses, etc. 
  • Develop relationships with customers and Mayer Fabrics' Sales Representatives to grow companywide customer base.

Experience/Personality Characteristics

  • Exceptional oral and written communication
  • Positive Attitude
  • Self-Control.  It is important to remain calm and keep a kind voice, even in the most negative situations
  • Enthusiastic learner, accuracy, attention to detail, and exceptional organizational skills
  • Deliver high-quality output when working in a fast-paced environment and handling multiple projects simultaneously
  • Shows initiative and problem-solving abilities
  • Team player who is self-motivated, optimistic, and goal driven
  • Design, Color, Architecture, and/or Furniture knowledge preferred

​Qualifications:

  • Previous experience in sales, customer service, or other related fields
  • Familiarity with CRM platforms 
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented
  • High School Diploma / College Experience Preferred
Company DescriptionAt Mayer Fabrics, we’re dedicated to building a workforce that reflects the diverse markets we serve and where everyone feels empowered to bring their full, authentic selves to work. Our values are not just words on a page, we learn to live them every day and continuously evolve together.

When you become a member of the Mayer Fabrics team, you join a team like no other. Mayer Fabrics team members are a family and experts at what they do. They are dedicated to providing sophisticated, inspiring and aesthetically pleasing textiles for the healthcare, hospitality, corporate, education and governments markets. We strive every day to provide the highest level of commitment and service to meet the need of our valued customers. If this sounds like you, then we want you on our team.

Mayer Fabrics is a midsized wholesale textile distributor located in Indianapolis, IN. We offer the benefits and security of large publicly traded companies in a small family environment. If you are looking for a place to set roots and help us continue to provide the value and service our customers have come to know, please inquire about one of our openings.Company DescriptionAt Mayer Fabrics, we’re dedicated to building a workforce that reflects the diverse markets we serve and where everyone feels empowered to bring their full, authentic selves to work. Our values are not just words on a page, we learn to live them every day and continuously evolve together.\r
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When you become a member of the Mayer Fabrics team, you join a team like no other. Mayer Fabrics team members are a family and experts at what they do. They are dedicated to providing sophisticated, inspiring and aesthetically pleasing textiles for the healthcare, hospitality, corporate, education and governments markets. We strive every day to provide the highest level of commitment and service to meet the need of our valued customers. If this sounds like you, then we want you on our team. \r
\r
Mayer Fabrics is a midsized wholesale textile distributor located in Indianapolis, IN. We offer the benefits and security of large publicly traded companies in a small family environment. If you are looking for a place to set roots and help us continue to provide the value and service our customers have come to know, please inquire about one of our openings.