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Patient Advocate II
2 months ago
The Patient Advocate II is crucial in managing patient communications related to billing and insurance queries. This role involves efficiently handling both inbound and outbound calls, providing accurate self-pay price quotes and estimates, and promptly resolving patient inquiries through informed decisions and coordinated efforts. Building on the foundational responsibilities of the Patient Advocate I’s position; this role requires advanced skillsets to deliver enhanced service and support to our patients.
Required Qualifications:
- Proven experience in customer service, preferably in a healthcare or financial setting.
- Able to work in a fast-paced environment
- Strong understanding of medical billing processes and insurance-related documentation.
- Excellent communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team
Preferred Qualifications:
- Associate degree; or High School diploma
- Experience with AthenaIDX or similar Medical Billing platform
- Experienced in Medical Billing
