Patient Advocate II

5 days ago

Melville, New York, United States North American Partners In Anesthesia Full time
Job Title: Patient Advocate II

North American Partners in Anesthesia is seeking a highly skilled Patient Advocate II to join our team. This role is crucial in managing patient communications related to billing and insurance queries.

Key Responsibilities:
  • Efficiently handle inbound and outbound calls, ensuring high-quality service and responsiveness to patient needs.
  • Provide accurate self-pay price quotes and estimates to patients, enabling them to make informed decisions regarding their care.
  • Analyze Explanation of Benefits (EOB) documents to understand and resolve billing issues.
  • Utilize critical thinking and problem-solving skills to address and resolve patient inquiries quickly.
Requirements:
  • Proven experience in customer service, preferably in a healthcare or financial setting.
  • Strong understanding of medical billing processes and insurance-related documentation.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively both independently and as part of a team.
Preferred Qualifications:
  • Associate degree; or High School diploma
  • Experience with AthenaIDX or similar Medical Billing platform
  • Experienced in Medical Billing
Total Rewards:
  • Salary: $21.92-$26.00 per hour
  • Generous benefits package, including:
  • Paid Time Off
  • Health, life, vision, dental, disability, and AD&D insurance
  • Flexible Spending Accounts/Health Savings Accounts
  • 401(k)
  • Leadership and professional development opportunities

The Patient Advocate II is a critical role in delivering enhanced service and support to our patients. If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

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