Patient Advocate II
5 months ago
Melville,NY - USAPosition RequirementsRESPONSIBILITIES:Inbound and Outbound CommunicationEfficiently manage inbound and outbound calls, ensuring high-quality service and responsiveness to patient needs.Issue Analysis and ResolutionAnalyze Explanation of Benefits (EOB) documents to understand and resolve billing issues.Utilize critical thinking and problem-solving skills to address and resolve patient inquiries quickly.Effective Communication: Provide clear explanations to patients regarding their insurance claims and coverage. Identify and escalate complex issues to the correct department for timely resolution.Financial Reviews and AdjustmentsSelf Pay Credit Balance Review: Ensure accounts have been reviewed and worked on for outstanding balances.Adjustment posting: Post adjustments after accounts have been reviewed and deemed necessary.Collection Review: Remove accounts from collections upon review.Collection Agency Reports: Review reports daily.Bankruptcy Reviews: Conduct reviews of accounts to ensure the final financial status of bankruptcy is valid.Price Quotes and Estimates: Deliver accurate and prompt self-pay price quotes and financial estimates to patients, enabling them to make informed decisions regarding their care.Workqueue ReviewsBad Address Review: Review statement edits in Self Pay Open Workqueue in Athena to ensure accounts have been appropriately worked in conjunction with the billing cycle.Correspondence Open Task Workqueue: Review accounts in Athena to ensure proper assignment and follow-up.Self Pay Open Workqueue: Review statement edits, debit statement balance, credit account balance, and invalid statement totals.Hold Bill/Alert Open Workqueue: Review accounts that need to be worked due to incomplete registrations.REQUIRED QUALIFICATIONSProven experience in customer service, preferably in a healthcare or financial setting.Strong understanding of medical billing processes and insurance-related documentation.Excellent communication and interpersonal skills.Ability to work effectively both independently and as part of a team.PREFERRED QUALIFICATIONSAssociate degree; or High School diplomaExperience with AthenaIDX or similar Medical Billing platformExperienced in Medical BillingTotal Rewards:Salary: $21.92- $30.13 per hourGenerous benefits package, including:Paid Time OffHealth, life, vision, dental, disability, and AD&D insuranceFlexible Spending Accounts/Health Savings Accounts401(k)Leadership and professional development opportunitiesThe Patient Advocate II is crucial in managing patient communications related to billing and insurance queries. This role involves efficiently handling both inbound and outbound calls, providing accurate self-pay price quotes and estimates, and promptly resolving patient inquiries through informed decisions and coordinated efforts. Building on the foundational responsibilities of the Patient Advocate I's position; this role requires advanced skillsets to deliver enhanced service and support to our patients.EEO StatementNorth American Partners in Anesthesia is an equal opportunity employer.
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Patient Advocate II Specialist
4 days ago
Melville, New York, United States North American Partners In Anesthesia Full timeJob Title: Patient Advocate IIMelville, NY - USAAbout the Role:The Patient Advocate II plays a critical role in managing patient communications related to billing and insurance queries.Key Responsibilities:Inbound and Outbound Calls: Efficiently handle calls to provide high-quality service and responsiveness to patient needs.Billing Issue Resolution: Analyze...
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Patient Advocate II
5 months ago
Melville, United States North American Partners In Anesthesia Full timeMelville,NY - USA Position Requirements RESPONSIBILITIES: Inbound and Outbound Communication Efficiently manage inbound and outbound calls, ensuring high-quality service and responsiveness to patient needs. Issue Analysis and Resolution Analyze Explanation of Benefits (EOB) documents to understand and resolve billing issues. Utilize critical thinking and...
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Patient Advocate I
5 months ago
Melville, United States North American Partners In Anesthesia Full timeMelville,NY - USA Position Requirements RESPONSIBILITIES Inbound and Outbound Communication Efficiently manage inbound and outbound calls, ensuring high-quality service and responsiveness to patient needs. Issue Analysis and Resolution Insurance and Billing: Analyze Explanation of Benefits (EOB) documents to understand and resolve billing issues. Provide...
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Patient Advocate I- Billing
4 months ago
Melville, United States North American Partners In Anesthesia Full timeMelville,NY - USAPosition RequirementsRESPONSIBILITIES Inbound and Outbound CommunicationEfficiently manage inbound and outbound calls, ensuring high-quality service and responsiveness to patient needs.Issue Analysis and ResolutionInsurance and Billing: Analyze Explanation of Benefits (EOB) documents to understand and resolve billing issues. Provide clear...
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Insurance Claims Advocate
3 days ago
Melville, New York, United States North American Partners In Anesthesia Full timeJob OverviewThe Patient Advocate I plays a vital role in ensuring patient satisfaction by providing clear and concise information about their billing and insurance options. This role involves handling inbound and outbound calls, analyzing EOB documents, and collaborating with other departments to resolve patient inquiries promptly.ResponsibilitiesEfficiently...
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Biomedical Engineer II
6 days ago
Melville, New York, United States Crothall Healthcare Full timeAbout This RoleThis role offers a unique opportunity to work in a dynamic and fast-paced environment where no two days are the same. As a Biomedical Engineer II, you will be responsible for maintaining and repairing complex medical equipment, ensuring it operates efficiently and effectively to deliver high-quality patient care. You will work closely with...
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Patient Billing Specialist
3 days ago
Melville, New York, United States North American Partners In Anesthesia Full timeAbout the RoleThe Patient Advocate I is a crucial position at North American Partners in Anesthesia, responsible for managing communications with patients regarding their billing and insurance questions. This role requires efficiently handling both inbound and outbound calls, providing precise self-pay price quotes and estimates, and promptly resolving...
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Customer Service Advocate
4 weeks ago
Melville, New York, United States TEKsystems Full timeTEKsystems is seeking a Customer Service Representative to join our team in Melville, NY.This role offers an exciting opportunity to work with a top health network on Long Island, providing exceptional customer service and support to patients and staff.Key Responsibilities:Respond to inbound/outbound calls from our Call Center, effectively handling customer...
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Healthcare Financial Liaison
4 days ago
Melville, New York, United States North American Partners In Anesthesia Full timeJob DescriptionThe Patient Advocate I is responsible for managing patient communications regarding billing and insurance questions, ensuring timely and effective resolution of patient inquiries. This role involves handling inbound and outbound calls, analyzing EOB documents, and collaborating with other departments to resolve patient concerns.Key...
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Medical Billing Specialist
4 weeks ago
Melville, New York, United States North American Partners In Anesthesia Full timeAbout This OpportunityWe are seeking a skilled Medical Billing Specialist to join our team at North American Partners in Anesthesia. As an Accounts Receivable Representative II, you will play a crucial role in effective and efficient accounts receivable management of assigned payers.Key Responsibilities:Claims Submission and Follow-up: Review, evaluate, and...
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Customer Service Representative
2 weeks ago
Melville, United States Northwell Health Full timeJob Description Manages patient calls to the Health System's enterprise-wide centralized call center. Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals. Fulfills patient needs, resolves issues, and ensures patient satisfaction. Job...
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Customer Service Representative
2 weeks ago
Melville, United States Northwell Health Full timeJob Description Job Description Manages patient calls to the Health System's enterprise-wide centralized call center. Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals. Fulfills patient needs, resolves issues, and ensures patient...
