Help Desk Engineer

2 weeks ago


Laguna Hills, United States ZEPHYR NETWORKS INC Full time
Job DescriptionJob Description

We are seeking a Help Desk Engineer to join our team You will resolve computer-related issues for your clients.

Responsibilities:

  • Manage Help Desk tickets in a timely manner
  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Experience in ConnectWise Manage
  • PowerShell scripting
  • Microsoft 365
  • Azure AD
Company DescriptionZephyr aspires to be the trusted Technology Success Partner of choice delivering intelligent, secure and reliable IT solutions to service sensitive medium and small-sized businesses. Zephyr’s mission is to consistently exceed our clients’ expectations by delivering intelligent technology solutions that empower them to focus on what makes them successful.Company DescriptionZephyr aspires to be the trusted Technology Success Partner of choice delivering intelligent, secure and reliable IT solutions to service sensitive medium and small-sized businesses. Zephyr’s mission is to consistently exceed our clients’ expectations by delivering intelligent technology solutions that empower them to focus on what makes them successful.
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