Help Desk Support
3 weeks ago
- The IT Service Desk we deliver Customer Excellence Focused Support to our end users by Leveraging cutting-edge technology with our IT Service Management products and self-service/automated solutions for our customers.
- The Service Desk Support Analyst will report to the IT Supervisor.
- In this role you will be responsible for the remote support to users with technical problems and information technology issues involving personal computers and network services in an advanced network environment.
Responsibilities:
- Provides support in a high volume IVR based call center (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users.
- Provides end-user support and general training in the use of various software packages and in-house developed software.
- Provides ticket status updates and metric reports to management.
- Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support.
Requirements:
- Able to function independently and produce results that meet standards of quality, timeliness, and accountability.
- Minimal supervision and general direction. Performs work that is varied and moderately complex.
- Implements designs or approaches developed by others following knowledgebase procedures.
- Ability encompasses broad knowledge of concepts, practices, and procedures within particular field of specialization.
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
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