Front Desk Agent

3 weeks ago


West Lake Hills, United States Pacific Hospitality Group Full time

Join the Hotel Viata Front Office team as a Front Desk Agent. This is key position of the team who helps create a positive guest experience.

Responsibilities:

* Greet and welcome guests in a friendly and professional manner
* Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
* Answer phone calls and provide information about hotel services, amenities, and local attractions
* Handle guest complaints or concerns with empathy and resolve issues promptly
* Maintain a clean and organized front desk area
* Assist with reservations, cancellations, and modifications as needed
* Process payments and maintain accurate records of guest transactions

Skills:

* Excellent communication and interpersonal skills to interact with guests and colleagues effectively
* Strong customer service skills to provide exceptional guest experiences
* Proficient in using phone systems, computers, and other office equipment
* Ability to multitask and prioritize tasks in a fast-paced environment
* Attention to detail to ensure accuracy in guest information and payment processing

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

We are an equal opportunity employer.

Job Details

Reference # 52768 Posted on 02 May 2024 Location(s) Hotel Viata - West Lake Hills, TX Department Rooms Career level Entry Level Hours/Status Full-time More details (document)


  • Agent Front Desk

    1 month ago


    West Columbia, United States InterContinental Hotels Group PLC Full time

    The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction Front Desk, Agent, Hotel, Skills

  • Front Desk Agent

    3 weeks ago


    Bloomfield Hills, United States Crescent Hotels & Resorts Full time

    Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your Front Desk, Agent, Guest Service, VIP

  • Front Desk Agent

    3 weeks ago


    South Lake Tahoe, United States Davidson Hospitality Group Full time

    Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitality, Guest Experience, Skills

  • Front Desk Agent>

    3 weeks ago


    Key West, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8752 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent

    4 weeks ago


    Liberty Lake, United States Quality Inn & Suites Liberty Lake WA Full time

    Job DescriptionJob DescriptionGuest ServicesCheck guests in & outAnswer all incoming phone callsAnswer any and all questions from perspective guests to in-house guestsAssist in-house guests with requests in a timely mannerCheck front desk email and fax during shiftMaintain and safe and functional room condition and common areas for all guestsKeep ice water...

  • Front Desk Agent

    3 weeks ago


    Lake Oswego, United States CSM Corporation Full time

    Job Duties: Anticipates and responds to guests in a friendly and positive manner Responsible for providing the highest level of service Process check-ins and check-outs, verify billing, create reservations, and process special requests Assists guests Front Desk, Agent, Property Management

  • Front Desk Agent

    2 days ago


    South Salt Lake, United States Solitude Mountain Resort Full time

    Year Round JOB TITLE: Front Desk Agent DIVISION: Lodging REPORTS TO: Front of House Manager LOCATION: Solitude Resort Lodging / The Inn at Solitude CLASSIFICATION: Full Time/ Year-Round/ Hourly POSITION: Solitude is looking for a pleasant front desk Agent to undertake all receptionist and clerical duties at the desk of our lodging building. You will be the...

  • Front Desk Agent

    6 days ago


    Lake Charles, United States Landry's Full time

    Overview Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving guests by...

  • Front Desk Agent

    6 days ago


    West Woodstock, United States Woodstock Inn & Resort Full time

    Job DescriptionJob DescriptionNew England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites...

  • Front Desk Agent

    5 days ago


    Lake Charles, United States Golden Nugget Hotels & Casinos Full time

    Overview: Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving...

  • Front Desk Agent

    1 week ago


    Lake Harmony, United States Split Rock by Bel Air Collection Full time

    **Overview**: - The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. **Responsibilities**: - Answer inquires from guests regarding restaurants, transportation, entertainment, etc.- Follow all cash...

  • Front Desk Agent

    4 weeks ago


    Lake Harmony, United States Split Rock by Bel Air Collection Full time

    Job DescriptionJob DescriptionOverview:The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Responsibilities:Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow...

  • Front Desk Agent Part

    2 weeks ago


    Beverly Hills, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Front Desk Agent

    6 days ago


    West Columbia, United States Premier Resorts & Management Full time

    This is an exciting hourly hotel front desk agent position at our Courtyard by Marriott Columbia Northeast. We are looking for energetic, personable, local, non-smoking candidates that can be flexible with AM and PM shifts. BASIC FUNCTION To attain the highest level of service to all hotel guests. II. SCOPE Directly responsible for efficient check-in and...

  • Front Desk Agent

    4 weeks ago


    Lake Harmony, United States Split Rock by Bel Air Collection Full time

    Job DescriptionJob DescriptionOverview:The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Responsibilities:Answer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow...

  • Front Desk Agent

    1 month ago


    West Hollywood, United States The London West Hollywood at Beverly Hills Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Front Desk Agent

    1 week ago


    Beverly Hills, United States Lyndel Full time

    **10:30pm - 6:30am Tuesday - Friday nights** We are a small hotel in the heart of Beverly Hills. Guests enjoy their stays because of the location and friendly staff. If you have a friendly personality, you will appreciate the work. If you also have previous hotel or other customer service experience, enjoy meeting people from around the world, and work well...


  • Lake Arrowhead, United States Lake Arrowhead Resort Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...


  • Lake Placid, United States Lake Placid Lodge Full time

    Full Time, year-round Front Desk Supervisor at Luxury Resort!The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service...

  • Front Desk Agent

    3 weeks ago


    Lake Mary, United States Pinnacle Hotel Management Full time

    OVERALL RESPONSIBILITIES: Provide excellent guest service in an efficient, courteous and professional manner. JOB REQUIREMENTS Minimum lifting of 30 lbs. Ability to verbally communicate effectively with guests and co-workers. Pushing, pulling, bendin Front Desk, Agent