Current jobs related to Dispatcher/Customer Service Representative - Hamden - Greater New Haven Transit District

  • Customer Service Representative

    2 months ago

    Hamden, United States U-Haul Full time

    Location: 1685 Dixwell Ave, Hamden, Connecticut 06514 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 days ago

    Hamden, Connecticut, United States Metal Exchange Corporation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Metal Exchange Corporation. As a key member of our operations team, you will play a vital role in providing exceptional customer service, managing inventory, and ensuring seamless transportation services.Key ResponsibilitiesShipment...

  • Customer Service Representative

    2 months ago

    Hamden, United States Staff My Agency Full time

    Bamgboye Insurance- State Farm Agency, located in Hamden, CT is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of...

  • Customer Service Representative

    1 month ago

    Hamden, United States Bamgboye Insurance Agency - State Farm Full time

    Job DescriptionJob Description Bamgboye Insurance- State Farm Agency, located in Hamden, CT is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand...

  • Patient Service Representative

    3 months ago

    Hamden, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Hamden, CT **Patient Service Representative Position in Hamden, CT** **Full Time Regular - Posted 1 days ago** **Overview** **Patient Service Representative** **FULL TIME** Mondovi Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Mondovi Dental office in Hamden, CT. ...

  • Patient Service Representative

    2 months ago

    Hamden, United States Smile Brands Group Inc. Full time

    **Patient Service Representative** Location Hamden, CT Category Front Office **Ref #:** 121545 Job Type Full-Time Mondovi Dental - Hamden JOB DESCRIPTION **Company Overview:** **Job Description:** **Patient Service Representative** **Mondovi Dental** is now part of the Smile Brands family! office in Hamden, CT. **Your Role as a Patient Service...

  • Customer Service Retail Associate

    2 days ago

    Hamden, Connecticut, United States Burlington Full time

    If you are looking for a dynamic role with one of the leading off-price retail chains in the country, consider the opportunity to work as a Retail Sales Associate at Burlington Stores, Inc. Are you a friendly, enthusiastic individual with strong organizational abilities? Do you excel in a fast-paced environment where teamwork is essential to achieving...

  • Customer Service Retail Associate

    7 days ago

    Hamden, Connecticut, United States Burlington Full time

    If you are looking for a dynamic position with one of the leading off-price retail chains in the country, consider the opportunity to work as a Retail Sales Associate at Burlington Stores, Inc. Are you a friendly, enthusiastic individual with excellent organizational abilities? Do you excel in a fast-paced setting where teamwork is essential to achieving...

  • Customer Service Retail Associate

    2 days ago

    Hamden, Connecticut, United States Burlington Full time

    If you are looking for a dynamic position with one of the leading off-price retail chains in the country, consider the opportunity as a Retail Sales Associate at Burlington Stores, Inc. Are you a friendly, enthusiastic individual with excellent organizational abilities? Do you excel in a fast-paced environment where teamwork is essential to achieving goals?...

  • Entry Level Sales Representative

    3 weeks ago

    Hamden, United States Speakeasy Management Group Full time

    Job DescriptionJob DescriptionHave you been wanting to start a career in sales but are unsure of where to begin? Our Entry Level Sales Representative role will provide you with complete training and mentorship in communication and customer service while mastering an effective sales approach. We serve as a promotional marketing firm that works with one of...

  • Call Center Representative

    3 weeks ago

    Hamden, United States Ultimate Staffing Full time

    Ultimate Staffing is looking for great Customer Service Representatives to work in a call center environment.We service many clients in a broad variety of industries that are in need of strong Customer Service Representatives. A successful candidate in this position will have a minimum of 2 years prior experience in a customer service position. The ability...

  • Call Center Representative

    3 weeks ago

    Hamden, United States Ultimate Staffing Full time

    Ultimate Staffing is looking for great Customer Service Representatives to work in a call center environment.We service many clients in a broad variety of industries that are in need of strong Customer Service Representatives. A successful candidate in this position will have a minimum of 2 years prior experience in a customer service position. The ability...

  • Patient Representative

    2 weeks ago

    Hamden, United States Midstate Radiology Associates Full time $18 - $22

    Job DescriptionJob DescriptionJoin Midstate Radiology Associates (MRA) as a Full Time, 1st Shift, Patient Representative at our Whitney Imaging Location in Hamden. Ideal candidate will be willing to float to nearby office locations if needed.Position Schedule: Monday - Friday, 8:30 AM - 5:00 PM + on-call Saturday (every 6th week).Compensation: MRA offers...

  • Patient Care Representative

    3 months ago

    Hamden, United States 42 NORTH DENTAL LLC Full time

    Overview: This is a Part-Time Patient Care Representative. Hamden-New Haven Dental Practice is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest employees who share our vision and culture. Become part of a team...

  • Outside Sales Representative

    2 months ago

    HAMDEN, United States RSR - Frontier Full time

    Outside Sales Representative As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America-creating the digital infrastructure that the country needs to thrive today...

  • Client Relations Specialist

    7 days ago

    Hamden, Connecticut, United States Metal Exchange Corporation Full time

    Position Overview:The Customer Service Representative at Metal Exchange Corporation is essential in delivering exceptional service, managing inventory, and facilitating transportation logistics for our operations. This role demands effective communication with both internal teams and external clients to ensure seamless service delivery.Key...

  • Client Support Specialist

    7 days ago

    Hamden, Connecticut, United States Metal Exchange Corporation Full time

    Position Overview:The Customer Service Representative at Metal Exchange Corporation is integral in delivering exceptional service, managing logistics, and overseeing inventory control. This role emphasizes effective communication with both internal teams and external clients.Key Responsibilities:Logistics Management:Facilitate timely and precise...

  • Customer Solutions Specialist

    3 weeks ago

    Hamden, United States Speakeasy Management Group Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Client Services Administrator

    1 week ago

    Hamden, Connecticut, United States Performance Optimal Health Full time

    Job OverviewPerformance Optimal Health is a comprehensive health and wellness organization committed to enhancing the quality of life for individuals. We provide an array of services that emphasize fitness, nutrition, recovery, and stress management. Our dedicated team of skilled professionals is focused on delivering exceptional care and improving the...

  • Customer Support Specialist

    2 days ago

    Hamden, Connecticut, United States Ultimate Staffing Services Full time

    Job OverviewUltimate Staffing Services is seeking dedicated Customer Support Specialists to thrive in a dynamic call center atmosphere.We cater to a diverse range of clients across various sectors, all requiring proficient Customer Support Specialists. An ideal candidate will possess at least 2 years of relevant experience in a customer support role. The...

Dispatcher/Customer Service Representative

2 months ago

Hamden, United States Greater New Haven Transit District Full time
Job DescriptionJob Description

Posting Dates: July 15, 2024 to July 17, 2024

This position reports to the Business Service Supervisor and works collaboratively with all staff assigned to the District.

Responsibilities:

  • Schedule rides for clients and address any questions about their transportation.
  • Scheduling rides booked via the GNHTD Trip Connect App or taken via the phone, using the ADA Paratransit standardized procedure of rides within one hour before or after their desired departure time.
  • Provide quality customer service to callers.
  • Assisting customers on the phone in a professional manner and rescheduling trips for clients that missed a previous trip. Assure compliance with all applicable federal, state and local rules and regulations and all applicable GNHTD policies and procedures.
  • Provide customers with the Estimate Time of Arrival (ETA) of their scheduled ride by reviewing the Automatic Vehicle Location (AVL).
  • Demonstrate knowledge, understanding and compliance with company client procedures and guidelines providing appropriate and accurate information.
  • · Monitoring Automatic Vehicle Location (AVL) to ensure all routes are operating and on time.
  • · Scheduling and dispatching drivers to various locations and provides geographic directions.
  • · Communicating with drivers daily via two-way radio and telephone.
  • · Verifying transit fares, cashing drivers out at the end of their shifts and submitting daily deposits.
  • · Preparing reports on activities occurring during shift and reply/respond to all e-mails and telephone requests each day as required.
  • · Must be able to communicate courteously and effectively both orally and in writing. Must maintain advanced computer skills, particularly utilizing google maps and MapQuest.
  • · Assisting customers on the phone in a professional manner and rescheduling trips for clients that missed a previous trip. Assure compliance with all applicable federal, state and local rules and regulations and all applicable GNHTD policies and procedures.
  • · Must maintain a respectful working relationship with all GNHTD employees and treat all employees, vendors, customers in a professional manner.
  • · Ability to maintain composure in handling emergencies and other unexpected situations.
  • · Participate in team meetings and trainings.
  • · Reply/respond to all e-mails and telephone requests each day as required.
  • · Must be able to communicate courteously and effectively both orally and in writing. Must maintain advanced computer skills, particularly utilizing google maps and MapQuest.
  • · Assisting customers on the phone in a professional manner and rescheduling trips for clients that missed a previous trip. Assure compliance with all applicable federal, state and local rules and regulations and all applicable GNHTD policies and procedures.
  • · Must maintain a respectful working relationship with all GNHTD employees and treat all employees, vendors, customers in a professional manner.
  • · Perform other duties as assigned by the Business Systems Supervisor.

Qualifications:

  • Excellent ability to communicate effectively and professionally using the English language in a customer service setting, including verbal and written communication skills.
  • Ability to quickly assess current issues/emergency situations and formulate a response/resolution using analytical and problem-solving skills.
  • Must be flexible with shift and departmental needs.
  • Two (2) years of Dispatch experience or three (3) year of Customer Service in the Transportation field, or any equivalent combination of experience and training which provides a demonstrated potential for performing the duties of this position
  • Be able to communicate professionally with people at all levels of the organization and external contacts.
  • Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word).
  • Working knowledge of google maps and CT Transit bus schedules
  • Ability to work in a team environment.
  • Ability to understand and follow oral and written instructions.
  • Must have excellent attendance and be punctual to work.
  • To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
  • Possess effective interpersonal skills.
  • Fluent in Spanish is a plus.

GNHTD is an Affirmative Action/Equal Opportunity Employer. All applicants will be considered regardless of race, color, religion, national origin, age, marital or veteran status; disability; genetic status, or any other legally protected status. A pre-hire background and drug screening is required for this position. Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule 1 drugs, including marijuana, for any reason.

Company DescriptionThe Greater New Haven Transit District (GNHTD) is a municipal corporation established in 1973 under the provisions of Connecticut Public Act 261, Chapter 103(a) for the purpose of operating and providing a variety of transportation programs and services. It is one of eleven regional transit districts in the State of Connecticut that serves 21 New Haven area municipalities and has 10 member towns. The district serves individuals with a permanent or temporary disability as well as anyone from a member town who is over the age of 65 or has a disability. GNHTD provides transportation services for the elderly and disabled in the South Central Region of Connecticut.Company DescriptionThe Greater New Haven Transit District (GNHTD) is a municipal corporation established in 1973 under the provisions of Connecticut Public Act 261, Chapter 103(a) for the purpose of operating and providing a variety of transportation programs and services. It is one of eleven regional transit districts in the State of Connecticut that serves 21 New Haven area municipalities and has 10 member towns. The district serves individuals with a permanent or temporary disability as well as anyone from a member town who is over the age of 65 or has a disability. GNHTD provides transportation services for the elderly and disabled in the South Central Region of Connecticut.