IT Support Technician

2 weeks ago

Durham, United States TFS HealthScience Full time
Job DescriptionJob Description



Join Our Team as an IT Technician

About this role

TFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions.

As part of our IT  team you will working alongside passionate and innovative professionals to ensure our customers achieve their goals.

The IT Support Technician is part of the IT team and will work according to company policies, SOPs and regulatory requirements.

The primary task of the IT Support Technician is to deliver IT support to end users and administration of IT systems.

This position will work onsite at our Raleigh office. 

Key Responsibilities: 

  • Provide first-line IT support by telephone and e-mail
  • Provide on-site support during office hours
  • Support and troubleshooting for applications and systems following systems
  • Assist with system administration for IT infrastructure and back-end system

Qualifications: 

  • Bachelor’s Degree or equivalent preferred
  • Minimum 2 years relevant work experience in IT support
  • Good verbal and written communication skills
  • Must possess excellent customer service skills


What We Offer

We provide a competitive compensation package, comprehensive benefits, and the opportunity for personal and professional growth in a rewarding environment. You’ll be joining a team that values collaboration, innovation, and making a difference in the lives of patients

A Bit More About Us

Our journey began over 27 years ago in Sweden, in the city of Lund. As a full-service, global Contract Research Organization (CRO), we build solution-driven teams working towards a healthier future. Bringing together over 800 professionals, TFS delivers tailored clinical research services in more than 40 countries with flexible clinical development and strategic resourcing solutions across key therapeutic areas including Dermatology, Neuroscience, Oncology, and Ophthalmology.

Our cores values of Trust, Quality, Passion, Flexibility, and Sustainability are our guiding light serving as the framework for decision-making at all levels of the organization. They assist us in attracting and retaining valuable talent who share our sentiments, resulting in high employee engagement and satisfaction. By aligning on these fundamental values, we cultivate a unifed force, geared towards innovation and excellence. This collective effort propels us towards our shared goal and fosters a culture of mutual respect and collaboration. Together we make a difference.

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