Veterinary Practice Manager
2 weeks ago
An equine veterinary practice in Monroe is seeking an experienced Veterinary Practice Office Manager to oversee their administrative operations. The ideal candidate will have a strong background in office management, excellent organizational skills, and a passion for providing top-notch customer service in an equine veterinary environment.
Responsibilities:
Office Administration:
● Manage day-to-day administrative operations of the equine veterinary practice.
● Coordinate appointment scheduling, client communications, and follow-up procedures.
● Maintain accurate records of patient information, medical histories, and billing.
● Oversee inventory management, including ordering supplies and monitoring stock levels.
● Stock the truck with necessary equipment and supplies for upcoming appointments.
● Ensure compliance with regulatory requirements and veterinary standards.
Client Relations:
● Serve as the primary point of contact for clients over the phone.
● Provide exceptional customer service by addressing client inquiries, scheduling appointments, and resolving concerns.
● Assist the veterinarian with client communications, including billing reminders and follow-up care instructions as needed. Financial Management:
● Handle billing and invoicing processes, including over the phone payment collections.
● Monitor accounts receivable and follow up on outstanding balances.
● Prepare financial reports and assist with budgeting as needed.
Staff Supervision:
● Supervise all staff, provide training and support as needed to ensure efficient workflow and excellent customer service.
● Conduct performance evaluations and address any disciplinary or performance issues as necessary.
Qualifications:
● Bachelor's degree in business administration, veterinary management, or related field required.
● Proven experience in office management in a veterinary or healthcare setting, preferably equine.
● Ability to ramp up quickly.
● Strong organizational skills and attention to detail.
● Excellent interpersonal and communication skills.
● Proficiency in office software and veterinary practice management systems.
● Knowledge of equine care and terminology is desirable but not required.
● Ability to multitask and work effectively in a fast-paced environment
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