Manager Of Homecare Services

3 weeks ago

Monroe, United States Blackbird Recruiting Full time
Coordination Manager - Homecare Services

Monroe, NY

We are seeking a highly organized and detail-oriented Coordination Manager to join our dynamic homecare company based in Monroe, NY. The Coordination Manager will play a crucial role in overseeing the coordination of homecare services to ensure the seamless delivery of care to our clients. This position requires a strong blend of organizational, interpersonal, and leadership skills to effectively manage scheduling, client relationships, and the coordination of care staff.

Responsibilities:

Scheduling and Staff Coordination:
  • Develop and maintain a master schedule for homecare services, ensuring appropriate coverage for all clients.
  • Coordinate with care staff to align schedules with client needs and preferences.
  • Address scheduling conflicts promptly and efficiently.

Client Relationship Management:
  • Establish and maintain positive relationships with clients and their families.
  • Conduct initial assessments to understand client needs and preferences.
  • Regularly communicate with clients to assess satisfaction and address any concerns.

Team Leadership:
  • Lead and motivate a team of care professionals, including caregivers, nurses, and other support staff.
  • Provide guidance and support to ensure team members adhere to company policies and procedures.
  • Conduct regular team meetings to facilitate communication and collaboration.

Quality Assurance:
  • Monitor the quality of care provided to clients and address any issues promptly.
  • Conduct regular evaluations of care staff performance and provide constructive feedback.
  • Collaborate with training programs to ensure staff members are up-to-date on best practices and industry standards.

Documentation and Reporting:
  • Maintain accurate and up-to-date records of client information, care plans, and schedules.
  • Generate reports on service delivery, client satisfaction, and other relevant metrics.

Collaboration with Other Departments:
  • Work closely with other departments, such as Human Resources and Finance, to ensure seamless operations.
  • Collaborate with recruitment teams to address staffing needs and facilitate onboarding processes.

Qualifications:

  • Proven experience in a coordination or management role within the homecare or healthcare industry.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Familiarity with relevant regulations and standards in the homecare industry.

This is a full time in house position

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