Guest Service Representative

2 weeks ago

Las Vegas, United States Maverick Helicopters Full time
Job DescriptionJob Description

POSITION SUMMARY

Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.

 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Maintain clean and orderly check-in areas.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Resolve customer complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Compute and record totals of transactions.
  • Sell tickets and other items to customers.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Sort, count, and wrap currency and coins.
  • Pay company bills by cash, vouchers, or checks.
  • Request information or assistance using paging systems.
  • Compile and maintain non-monetary reports and records.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Post charges against guests' or patients' accounts.


POSITION QUALIFICATIONS

Competency Statement(s)

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Reliability - The trait of being dependable and trustworthy.
  • Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Responsible - Ability to be held accountable or answerable for one’s conduct.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.


SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED)

Experience : No prior experience necessary

Computer Skills

 

Certificates & Licenses

 

 

 

 

 

 

 

Company DescriptionAbout Maverick Helicopters

Maverick’s commitment to excellence in service and tour products is a passion for every Maverick employee, and is only matched by our commitment to safety.

Our team members come from a wide range of backgrounds and bring a diversity of perspectives and abilities to our family. We have established an environment where our employees ensure that our customers will enjoy a truly amazing adventure.

Our VIP service, the finest equipment and the most unique tour and transportation packages make Maverick Aviation Group a leader in this unique industry.Company DescriptionAbout Maverick Helicopters\r
\r
Maverick’s commitment to excellence in service and tour products is a passion for every Maverick employee, and is only matched by our commitment to safety. \r
\r
Our team members come from a wide range of backgrounds and bring a diversity of perspectives and abilities to our family. We have established an environment where our employees ensure that our customers will enjoy a truly amazing adventure. \r
\r
Our VIP service, the finest equipment and the most unique tour and transportation packages make Maverick Aviation Group a leader in this unique industry.

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