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Sales Administrative Assistant

2 months ago


Westford, United States Diamond Antenna and Microwave Full time
Job DescriptionJob DescriptionDescription:

GENERAL DESCRIPTION:

Assists Diamond Antenna and Diamond Antenna Sales department with quotes, contracts, RFP/RFI responses, maintains customer files and assists in front desk responsibilities.


ESSENTIAL FUNCTIONS - include the following (other duties may be assigned):

  • Preparing and sending quotes, sales orders, and sales order confirmations.
  • Preparing new quotes and job folders.
  • Daily filing of emails in appropriate quote and job folders.
  • Input sales order information into ERP system, process paperwork accordingly.
  • Communicate directly with customers via phone and email ensuring customer satisfaction and building customer loyalty.
  • Answering and directing telephone calls and conveying messages.
  • Preparing documentation for international shipments.
  • Responsible for understanding and following Export Compliance.
  • Sending sales order confirmations after internal order review sign off.
  • Greeting and signing in visitors entering the building and following security protocols.
  • Responsible for understanding and following ISO procedures/requirements.
  • Completing any additional tasks of an administrative / supportive nature as necessary.
  • Order office supplies.
  • General administrative duties for all managers.
  • May assist in booking travel arrangements for employees and customers.
  • Trade Show coordination.
  • Support sales manager in maintaining the sales forecast.
  • Support marketing/press releases/website updates as needed.


Requirements:

EDUCATION:

  • High School diploma or equivalent required, Associates degree preferred.


EXPERIENCE:

  • Minimum 3-5 years in a sales support position preferably in a manufacturing environment.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Honest, reliable and hardworking
  • Proficient in MS Word, Excel and Outlook
  • Knowledge of ERP systems & CRM
  • Team player
  • Excellent phone skills
  • Ability to handle multiple tasks
  • Knowledge of office procedures
  • Learns quickly
  • Proactive and willing to take responsibility
  • Good typing skills
  • Flexible, adaptable and able to communicate within the department.
  • Positive Attitude.


TRAINING REQUIREMENTS:

  • General Safety
  • Quality Management System Awareness
  • Computer Software Updates


PHYSICAL DEMANDS:

  • Light physical effort required.
  • Job may be performed sitting and/or standing and some bending.
  • This is a full-time on-site position
Diamond Antenna & Microwave is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age