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Sales Operations Analyst

3 months ago

Westford, United States NETSCOUT Full time

Sales Operations Analyst


About NETSCOUT Systems, Inc.:

NETSCOUT Systems, Inc. (NASDAQ-NTCT) is the leading provider of integrated network and application performance management solutions for organizations worldwide. Through the combination of Sniffer® and nGenius® technologies, NETSCOUT enables customers to maximize the performance and efficiency of applications and content delivered across globally distributed networks. In today’s highly complex and rapidly changing IT environments, NETSCOUT's solutions play an essential role, providing the operational intelligence required to assure that critical networked applications and services run efficiently and reliably, meeting or exceeding user expectations, and increasing return on investment from the infrastructure.

Headquartered in Westford, Massachusetts, NETSCOUT has over 2,500 employees and offices across the globe. NETSCOUT serves the Global 5000 enterprise community as well as government agencies and telecommunications service providers.


Position Summary:

The Analyst is a centralized resource to help maintain accuracy in the Salesforce.com tool, lead user adoption, and assist leadership with actionable analytics. This role is accountable for ownership of the Salesforce.com tool which consists of; user configuration, data quality, enhancement management, daily user support and ongoing training, management of system security and many adhoc functions.


Essential Duties and Responsibilities (Other duties may be assigned):

Project/Enhancement Management

  • Gather and Analyze Business Requirements from various cross-functional groups
  • Work with Manager to formulate systematic solution
  • Work cross functionally to drive operational solutions
  • Clearly communicate requirements to IT developers and thoroughly test solution in Sandbox environment
  • Create detailed “How To” documentation and train sales users on new functionality to gain user adoption
  • Proactively look for areas of process improvement

Maintain the integrity and accuracy of data in Salesforce.com

  • Customer Master Data Quality
  • Product Integrity
  • Duplicate Record Management
  • Opportunity Quality Control
  • Views and Report Management
  • Create and manage user accounts
  • Public Group Management
  • Advanced Territory Hierarchy Management
  • Adhoc Manual Sharing
  • Support Controls for Integrations with Oracle

Daily User Support

  • Manage central mailbox for worldwide sales organization
  • Reset Passwords, transfer accounts
  • Training of all new hires to the sales organization
  • Assist Marketing team with “Marketo-to-Salesforce” issues and projects
  • Annually prepare new lead routing rules based on Fiscal Year Sales Organization Set up
  • Ad-Hoc report and Dashboard creation
  • Triage end user technical issue to determine root cause and solution

Education Requirements:

  • Bachelor’s Degree in Business, Finance or related field required
  • Salesforce.com certification preferred

Experience Requirements:

  • Minimum of 3 years required, 5 years of experience preferred, working in sales analytics or sales operations
  • 2+ years of Salesforce.com experience is required
  • Finance experience a plus
  • Quick learner with excellent computer application skills with the ability to learn and apply new application
  • Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines
  • Strives & drive for results; a strong desire to contribute
  • Strong interpersonal and communication skills both oral and written

Additional Information:

The people behind our products are responsible for our company's success, and we take your career ambitions seriously. As a NETSCOUT Systems employee, you'll enjoy a generous benefits package, including a liberal vacation policy, matching 401k plan, tuition reimbursement, medical, dental, domestic partner benefits, company-paid life insurance, short & long term disability & AD&D. We also offer both a Flexible Medical & Childcare Spending Account.

NETSCOUT Systems, Inc. is an EEO/Affirmative Action Employer.


Location: Westford, MA