Field Supervisor Coordinator

4 weeks ago


Niles, United States Serenity Home Healthcare Inc Full time $18
Job DescriptionJob Description

Field Supervisor - Coordinator

Responsibilities

  • Responsibilities

Staff Management

· Train, supervise, and mentor new field staff

· Assign and delegate client cases and responsibilities to field staff based on their skills, availability, and organizational needs.

· Conduct regular performance evaluations, provide constructive feedback, and identify areas for improvement.

Scheduling and Coordination

  • Manage and maintain the scheduling of field staff, ensuring proper coverage for all client cases.
  • Handle changes in staff availability, and emergencies, and rearrange schedules as required.
  • Manage the schedule coordination for team members on Axis care
  • Updating the Certification and Evaluation for caregivers on Axis Care

Quality Assurance

  • Conduct reviews of documentation submitted by team members to ensure accurate and timely record-keeping.
  • Address any concerns, issues, or deviations from organizational standards promptly and effectively

Problem-Solving

  • Identify and resolve conflicts, challenges, and issues that arise within the field staff team.
  • Collaborate with other supervisors and management to find solutions and ensure smooth operations.

Compliance and Regulations

  • Ensure that field staff members adhere to the agency policies, industry regulations, and legal requirements.

Communication

  • Act as a liaison between field staff and the management team.
  • Ensure clear and effective communication among all team members, addressing any inquiries, requests, or issues in a timely and polite manner.

Reporting

  • Maintain reports on service agreements, quarterly visits, and spot checks done by the team.
  • Update all monthly/quarterly reports promptly for management review
  • Prepare regular reports on field staff performance, client progress, and any incidents or concerns.
  • Maintain an inventory of work tools assigned to team members i.e., Cars, Tablets, and phones
  • Provide insights and recommendations to upper management for continuous improvement.

Training and Development

  • Coordinate and facilitate training sessions for field staff, focusing on best practices in caregiving, safety protocols, and client communication.
  • Stay updated on industry trends, regulations, and advancements in home care practices to incorporate into training programs.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • 8 hour shift
  • Monday to Friday

 

Education:

 

  • High school or equivalent (Required)

 

Experience:

 

  • Microsoft Office: 1 year (Required)
  • Customer Service: 1 year (Required)

 

License/Certification:

 

  • Driver's License (Required)

 

Work Location: In person

Company DescriptionHome Healthcare ServicesCompany DescriptionHome Healthcare Services

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