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Applications Engineer

2 months ago

Chandler, United States Principal Service Solutions Full time
Job DescriptionJob Description

Join our dynamic team as we transform the way high-tech companies work Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.

Principal Service Solutions is looking for an Applications Engineer with Four (4) years of semiconductor industry experience. Hands on experience with Hitachi e-Beam tools (such as CD-SEM and/or DR-SEM) strongly preferred.

DIVISION: Metrology and Analysis Systems Division (MAD)

This is a long-term, full-time position with full benefits Our benefits include medical, dental, vision, 401(k), PTO, and paid holidays. Join our awesome team in an exciting, fast paced, and ever-growing industry. 

Pay Range: $35/hr.+ DOE

REMOTE WORKING: Onsite 80-90% / Remote 10-20% (Depending on Level)

TRAVEL: Up to 25% (domestically and internationally)

POSITION SUMMARY

The Applications Engineer is responsible for the technical leadership of product support for all Inspection and e-Beam tools sales activities. The AE performs a variety of duties including product development activities, interfacing with design engineers, writing technical papers related to Inspection and/or e-Beam toolsets, conducting technical presentations, conducting demonstrations, performing advanced applications support, and delivering training to customers and other Engineers. Part of the AE’s job requires travel to customer sites in order to support tool installations, conduct acceptance tests, and provide general applications support. The AE will use judgment and initiative to work on projects to improve overall toolset technical capabilities, productivity, and efficiency.

PRIMARY RESPONSIBILITIES

  • Technical product support for all Inspection and/or e-Beam tools sales activities
  • Provide applications support for customers through recipe automation audits
  • Provide technical advice to marketing for sales and trade shows
  • Review of training and demonstration materials for technical accuracy
  • Evaluates design, HW/SW and Applications of systems and products based on Optical and/or e-Beam technology
  • Interacts with HW/SW design teams to assist in overall development of the systems by specifying, selecting, and qualifying system requirements and system performance models, developing, and implementing procedures and/or evaluating and selecting appropriate applications to suit customer needs
  • Works with design teams to complete system or product frameworks, system specifications, input/output and working parameters for hardware and/or software compatibility, system interfaces and applications
  • Identifies, analyzes, and resolves system design weaknesses. Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems. Provides multi-layered technical expertise for next generation initiatives.
  • Coordinates design requirement reviews with appropriate engineering/scientific personnel to ensure product compliance to customer requirements.
  • Provides multi-discipline support to customers by resolving technical issues associated with SW and HW of Optical and/or e-Beam products or systems, testing of new and existing designs and documentation of changes through a formal engineering change notification process
  • Manages the development and implementation process of a company’s products and services at customer sites including delivering new or upgrading existing products, reviewing processing techniques and methods applied in the use and evaluation of the products
  • Compiles and evaluates test data to determine appropriate limits and variables for system specifications
  • May conceive and plan projects involving definition and selection of new concepts, equipment automation technology, and approaches in the processing or development of new or improved processes
  • May provide recommendations for cost reduction efforts
  • May apply quantitative analysis in determining root cause of highly technical problems and propose, develop, and implement solutions for corrective action
  • Maintain appropriate records of all work and automation audits performed
  • Manage and maintain traveling inventory according to department policy, procedure, and/or practice
  • Protect and maintain company property (i.e., traveling inventory, company issued items, test equipment, tools, etc.)
  • Set and keep appropriate schedules for training on the assigned customer site
  • Create, update, and provide highly detailed documentation for the purpose of customer and/or internal training
  • Must have and retain valid driver’s license in resident state and be insurable
  • Must be eligible for and receive company credit card
  • Comply and adhere to company policies
  • Portray professionalism and pride in appearance while conforming to policy
  • Provide a positive attitude to all employees and customers
  • Other duties as assigned

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

  • BS degree in STEM (Science, Technology, Engineering, Mathematics) related field or equivalent combination of education and experience

EXPERIENCE and TRAVEL REQUIREMENTS

  • Four (4) years of semiconductor industry experience
  • Hands on experience with Hitachi e-Beam tools (such as CD-SEM and/or DR-SEM) strongly preferred
  • General understanding of equipment electronics
  • Computer knowledge and networking experience
  • Intermediate skills in Microsoft Excel, PowerPoint, and Word
  • Travel on average of 25%

KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS

  • Ability to interface with customers, service department personnel and others
  • Strong work ethic. (i.e., on time to work and training, on time completion of assignments, strong preparation for assignments, effective teamwork, etc.)
  • Excellent verbal and written communication skills with management, co-workers, internal and external customers
  • Ability to communicate information to customers and manager regarding all activities and schedules
  • Ability to work with no instructions
  • Ability to work on assignments that are complex utilizing considerable judgment and initiative
  • Ability to effectively conduct advanced customer training
  • Ability to give training classes or on the job training (OJT) on complex system theory to engineers and customers
  • Ability to transfer technical knowledge to less experienced engineers through OJT or classroom training
  • Ability to work independently with no supervision
  • Ability to complete complex problems successfully
  • Ability to use considerable judgment in resolving problems and making recommendations
  • Ability to assist engineers with problems they encounter in the field

Principal Service Solutions, Inc. is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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