Bilingual Patient Service Coordinator $28/hour
1 month ago
Women's health clinic looking for full-time, temp to hire practice assistant.
Must be bilingual in English & Spanish
Monday thru Friday 8 AM - 5 PM
Responsibilities
- Coordinates all registration and visit-related activities for new patients to the practices.
- In collaboration with the Practice Manager(s), serve as point person for patient satisfaction efforts and improvement initiatives.
- As a member of the ambulatory practice leadership team, the Ambulatory Practice Coordinator is responsible for ensuring all patients and family members are attended to in a professional and compassionate manner.
- Serves as patient liaison to communicate patient needs and feedback to appropriate clinical team members.
- Works with new patient or patient representative to obtain all records, films, and pathology reports prior to visit to optimize the initial visit and prevent re-testing.
- Processes new patient referrals as appropriate, which may require interaction with the referring physicians’ offices, insurance, patient access services, and managed care personnel.
Requirements:
- Bilingual in English & Spanish
- At least 1 recent year of patient service, medical secretary, front desk, or surgical scheduling experience
- Knowledge of Epic EMR systems
- Strong interpersonal skills required due to sensitive nature of the work. Must be comfortable to speak with patients about potential obstetrical risk and outcomes.
- Ability to think independently and multi task
- Must be able to work collaboratively with both the administrative, nursing and attending staff.
- Strong analytical skills
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