Patient Access Coordinator

2 weeks ago

Boston, United States Tufts Medicine Full time

We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you.

**Hours**:16 hours per week; Saturday & Sunday from 3:30 PM to 12:00 AM.

**Location**:Onsite at Tufts Medical Center in Boston, MA.

**Requirements**:All Tufts Medicine holidays are required. Required virtual orientation on your first day, in-person orientation on your second day. Required EPIC training classes held on Wednesday and Thursday.

**Job Profile** Summary**

This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

**Job Overview**

This position is responsible for interviewing inpatient and outpatients with a courteous and professional demeanor in order to obtain accurate and complete patient registration data. Responsible for collecting and documenting in hospital registration system demographic and financial information for scheduled visits and completing pre-service collection of patient liability (including, but not limited to deductibles, co-insurances, co-payments, etc.) and/or bad debt. This position is also responsible for verifying patient insurance, confirming benefits eligibility, performing pre-authorization, pre-certification, and/or notification as required by third party providers.

**Preferred Qualifications**:
1. High school diploma

2. One (1) year of medical office, insurance, physician’s office practice, or hospital. registration experience.

3. Bilingual.

**Duties and Responsibilities**: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Conducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient’s family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly.

2. Obtains consent for treatments and authorizations as necessary. Explains signature requirements to patients and patient’s representatives in a manner that is easily understood by the patient or their representative.

3. Verifies the validity of insurance coverage via eligibility tools. Ensures the appropriate plan codes has been added to registration based on the information provided in the eligibility response. Educated on different insurance plans and coordination of benefits. Able to identify if any concerns with coverage after checking insurance eligibility.

4. Collects the appropriate information for auto and worker’s compensation registrations including information collected from the responsible party including the auto or worker’s compensation carrier, agent and/or employer. If full information is not collected, notes are properly documented as to why the information was not collected or available.

5. Notifies patient of financial liabilities as determined by insurance benefits, coverage limits, and appointment/procedure-specific charges.

6. Takes an active role in the collection of patient payments. Understands all collection policies and procedures that pertain to time of service collections. Communicates these policies effectively to patients following prescribed scripting. Understands the use of credit card devices in regard to payments and credits. Is aware of all types of credit cards accepted by the organization.

7. Posts collected payments in system of record and verifies appropriate dollar amount and volume are posted in compliance with department guidelines.

8. Provides Financial Counselor contact information to patients qualifying for state-sponsored financial assistance. Documents patient’s f

  • Patient Access Coordinator

    6 days ago

    Boston, United States East Boston Neighborhood Health Center Full time $19 - $24

    Patient Access Coordinator Full time, Benefit Eligible Monday-Friday 8am-5pm and includes evening, weekend & holiday rotationsBilingual (English/spanish)Vision departmentThe Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices.  The Patient Access Coordinator knows and understands...

  • Patient Access Coordinator

    2 weeks ago

    Boston, United States East Boston Neighborhood Health Center Full time

    Patient Access Coordinator (Overnight role)Patient Access Coordinator East Boston, MAFull-time, benefit eligibleMon-Fri, 12 am-8 amYou are eligible to receive differentials for this overnight shift!As a customer service expert, you are a liaison for all patients seeking services at EBNHC.  As a member of the Patient Access Team, you will be expected to...

  • Patient Access Coordinator

    1 month ago

    Boston, United States East Boston Neighborhood Health Center Part time $19 - $24

    Patient Access Coordinator part time, non benefit eligible Bilingual Required: English/SpanishSchedule: Sat/Sun 12:00 am - 5:00 amEligible for differentials!As a customer service expert, you are a liaison for all patients seeking services at EBNHC.  As a member of the Patient Access Team you will be expected to interact in a professional, friendly and...

  • Patient Access Coordinator

    2 weeks ago

    Boston, United States East Boston Neighborhood Health Center Full time $19 - $24

    Patient Access Coordinator Full time, Benefit Eligible Monday - Friday 7:30 am - 4:30 pm. May include holidays, evenings and weekends.Bilingual: English/SpanishAs a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and...

  • Access Coordinator

    4 days ago

    Boston, United States Brigham & Women's Hospital(BWH) Full time

    **Access Coordinator** - (3290452) **_ GENERAL SUMMARY/ OVERVIEW STATEMENT: _** Brigham and Women’s Hospital is committed to putting every patient first. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham Health. Our service will be distinguished by the delivery of high-quality and safe patient...

  • Patient Access Representative

    3 weeks ago

    Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Thank you for your interest in careers at EBNHCEverywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the...

  • Clinical Research Coordinator-Dorchester, MA

    6 days ago

    Boston, United States Care Access Full time

    What We Do Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies. Who We...

  • Patient Access Liaison

    7 days ago

    Boston, Massachusetts, United States Amgen Full time

    HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...

  • Patient Access Representative

    1 month ago

    Boston, United States East Boston Neighborhood Health Center Full time $18 - $22

    Patient Access Representative Full time, Benefit eligible Monday-Friday 8am-5pm and could include evening, weekend or holiday rotations Bilingual (English/Spanish)The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.  Primarily performs all...

  • Patient Access Liaison

    7 days ago

    Boston, Massachusetts, United States Amgen Full time

    HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better...

  • Patient Benefits Coordinator

    7 days ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionJob DescriptionWho We Are:Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We...

  • Patient Benefits Coordinator

    2 hours ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionJob DescriptionWho We Are:Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We...

  • Patient Services Coordinator III

    3 days ago

    Boston, United States Mass General Brigham Full time

    Patient Services Coordinator III-(3284658) Description This role offers a $750 sign on bonus to eligible external candidates. The Patient Services Coordinator is an essential part of the care team serving as the primary point of contact for patients. The Patient Services Coordinator (PSC), under general supervision, provides administrative support...

  • Patient Services Coordinator

    7 days ago

    Boston, United States The Hollister Group Full time

    Patient Services CoordinatorOur client, a medical facility, is looking to hire a contract to potential hire Patient Services Coordinator for their busy medical office. This position is reception/administrative based, which involves heavy patient interaction. This role requires solid attention to detail, organizational and multi-tasking skills and the ability...

  • Patient Services Coordinator

    6 days ago

    Boston, United States The Hollister Group Full time

    Patient Services CoordinatorOur client, a medical facility, is looking to hire a contract to potential hire Patient Services Coordinator for their busy medical office. This position is reception/administrative based, which involves heavy patient interaction. This role requires solid attention to detail, organizational and multi-tasking skills and the ability...

  • Bed Planning

    2 weeks ago

    Boston, United States Boston Medical Center Full time

    Position: Patient Access Specialist Department: Admitting, On Campus Schedule: Part Time, Saturday & Sunday 7pm-7:30am. Eligible for weekend and night shift differentials and partial evening shift differential for hours worked. POSITION SUMMARY: Plans the bed placement for all patients entering inpatient or observation status. The Patient Access...

  • Nursing Supervisor

    1 month ago

    Boston, United States Tufts Medical Center Full time

    We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you. **Job Profile** Summary** This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Nursing Leadership duties: Controls,...

  • Patient Care Referral Coordinator

    19 hours ago

    Boston, United States Mattapan Community Health Center Inc Full time

    Description:POSITION DESCRIPTIONPOSITION: Patient Care Referral CoordinatorDEPARTMENT: Primary CareREPORTS TO: Director of Compliance and Risk ManagementTYPE: Full TimeSALARY: Summary:Under the direct supervision of the Clinical Health Director the Patient Care Referral Coordinator will manage the health center's referral and authorization process for all...

  • Bed Planning

    3 weeks ago

    Boston, United States Boston Medical Center Full time

    Position: Patient Access Specialist Department: Admitting, On Campus Schedule: Part Time, Saturday & Sunday 7pm-7:30am. Eligible for weekend and night shift differentials and partial evening shift differential for hours worked. POSITION SUMMARY: Plans the bed placement for all patients entering inpatient or observation status. The Patient Access Specialist...

  • Team Lead, Emergency Dept., Patient Access Services

    2 weeks ago

    Boston, United States Boston Medical Center Full time

    Position: Patient Access Rep, Team Lead , Emergency Department Department: Patient Access Services, Menino Schedule: Full Time Days, Monday - Friday 7:00am to 3:30pm POSITION SUMMARY: Under general supervision from the department supervisor, manager or director, is responsible for the optimizing department operations by ensuring timely arrivals,...