Member Outreach Representative
2 months ago
Summary
Responsible for engaging members to schedule appointments for preventive care and chronic care services. Representatives will also be responsible for logging calls and creating reports as needed to show scheduling progress.
Duties and Responsibilities
1. Use member gap reports to call members and encourage him/her to schedule preventive care and chronic care services to meet HEDIS/STARs requirements
2. Work with specialists, PCPs and ancillary providers to assist with scheduling members for above services
3. Contact members to encourage completion of annual member satisfaction surveys
4. Log outbound and inbound calls into sPHERICAL member outreach module
5. Create reports on a weekly and monthly schedule to show scheduling progress
6. Collaborate on innovative programs to more fully engage members and improve participation in these areas
7. Assist HEDIS/STARs quality coordinators on special projects
8. Collaborate on scripting for member outreach phone calls
9. Additional projects in the Quality Management department as required
Minimum Job Requirements
· High School graduate or GED equivalent
· One year experience working in a call center environment; health care environment preferred
· Ability to work varying shifts if requested to assist in increasing patient outreach
Skill and Abilities
· Effective verbal and written communication skills and effective interpersonal skills.
· Ability to work well in a busy department
· Able to stay focused on the telephone even with noise and other distractions
· Bilingual (Spanish and English) preferred
· Minimum or higher proficiency level with Microsoft Office Programs; primarily Word and Excel 2013 or higher
· EZ-CAP® knowledge a plus.
-
Bilingual in Spanish Outreach Representative
2 weeks ago
Los Angeles, CA, United States Blue Shield of California Full timeYour Role *This position is located in our Metro Los Angeles Community Resource Center Location & require employee to work 5 days per week in the Metro Los Angeles Community Resource Center* The Community Resource Center (CRC) team is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC) and jointly operating...
-
Customer Outreach Representative
4 days ago
Los Gatos, United States TM Management Group Full timeJob DescriptionJob DescriptionAre you ready to be part of a culture-forward business management firm that values diversity, inclusivity, and professional growth? Look no further! Our company prioritizes our team members' well-being and invests heavily in their training and development. As a Customer Outreach Representative, you'll have the...
-
Marketing Outreach Coordinator
2 weeks ago
Los Angeles, California, United States Small Business Administration Full timePosition OverviewThis role is situated within the Small Business Administration, specifically in the Office of Field Operations. The Marketing Outreach Coordinator is responsible for supervising SBA program grantees and Resource Partners, which includes conducting compliance assessments and site evaluations. This position demands comprehensive planning and...
-
Marketing Outreach Coordinator
2 weeks ago
Los Angeles, California, United States Small Business Administration Full timePosition Overview This role is situated within the Small Business Administration, specifically in the Office of Field Operations. The Marketing Outreach Coordinator is responsible for overseeing SBA program partners and Resource Allies, which includes conducting compliance assessments and site evaluations. This position necessitates thorough planning and...
-
Marketing Outreach Coordinator
2 weeks ago
Los Angeles, California, United States Small Business Administration Full timePosition OverviewThis role is situated within the Small Business Administration, specifically in the Office of Field Operations. The Marketing Outreach Coordinator is responsible for supervising SBA program grantees and Resource Partners, which includes conducting compliance assessments and site evaluations. This position demands comprehensive planning and...
-
Outreach Worker
3 months ago
Los Angeles, United States St Johns Community Health Full timeJob DescriptionJob DescriptionThis position will work a team in St. John's Legal Department serving the needs of victims of hate crimes surrounding sexual/gender identity and/or immigration status.JOB SUMMARYThe Outreach Worker is responsible for outreach and promotion of assigned program deliverables and community/patient engagement activities for...
-
Outreach Specialist
3 months ago
Los Angeles, United States Center for Family Health and Education Full timeJob DescriptionJob DescriptionOutreach Specialist DEPARTMENT: AdministrationREPORTS TO: Clinic Manager This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities. Summary: The Outreach Specialist works with the clinic manager to assist in...
-
Outreach Specialist
3 weeks ago
Los Angeles, United States Center for Family Health and Education Full time $17 - $20Job DescriptionJob DescriptionPosition: Outreach SpecialistThis document describes the general duties required for this position but does not serve as an exhaustive list of duties, skills, and responsibilities. Summary: The Outreach Specialist works with the clinic manager to assist in the enrollment of new patients and assists at community events and...
-
Community Outreach Specialist
1 week ago
Los Angeles, California, United States St Johns Community Health Full timeJob OverviewThis role involves collaborating with a dedicated team within St. John's Community Health to address the needs of individuals affected by hate crimes related to sexual/gender identity and immigration status.POSITION SUMMARYThe Community Outreach Specialist is tasked with promoting and facilitating program objectives and engaging with the...
-
Outreach Specialist
3 months ago
Los Angeles, United States Volunteers of America Los Angeles Full timeJob DescriptionJob DescriptionAbout Us:VOALAHelping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs,...
-
Social Media
1 month ago
Los Angeles, United States Charles Drew University Full timeJob Summary: Under general supervision of the Associate Director, conduct community outreach to at-risk risk individuals living in South Los Angeles. Must be knowledgeable of South Los Angeles County (SPA 6) and proficient in working with high-risk populations, networking in an effort to educate, increase awareness, recruit and enroll individuals eligible...
-
Social Media
2 months ago
Los Angeles, United States Charles R. Drew University of Med & Sc Full timeJob DescriptionJob DescriptionJob Summary: Under general supervision of the Associate Director, conduct community outreach to at-risk risk individuals living in South Los Angeles. Must be knowledgeable of South Los Angeles County (SPA 6) and proficient in working with high-risk populations, networking in an effort to educate, increase awareness, recruit and...
-
Social Media
6 days ago
Los Angeles, United States Charles R. Drew University of Med & Sc Full timeJob DescriptionJob DescriptionJob Summary: Under general supervision of the Associate Director, conduct community outreach to at-risk risk individuals living in South Los Angeles. Must be knowledgeable of South Los Angeles County (SPA 6) and proficient in working with high-risk populations, networking in an effort to educate, increase awareness, recruit and...
-
Outreach Manager
1 month ago
Los Angeles, United States L.A. Family Housing Corp. Full timeJob DescriptionJob DescriptionPOSITION: Outreach Manager- Metro ProgramDIVISION: Programs- Outreach WHY JOIN US:You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want...
-
Community Outreach Specialist
1 day ago
Los Angeles, California, United States Healthcare Staffing Professionals, Inc Full timeJob SummaryWe are seeking a highly motivated and compassionate Community Outreach Specialist to join our team at Healthcare Staffing Professionals, Inc. As a key member of our Clinical Field Team, you will play a vital role in providing support to our Specialized Investigation Team activities and delivering specialized sexual and reproductive health-specific...
-
Manager, Outreach and Engagement
3 months ago
Los Angeles, United States Alzheimers Los Angeles Full timeJob DescriptionJob DescriptionDescription:General Summary: The Manager, Outreach and Engagement works with community-based organizations and healthcare agencies as well as health plan members and their caregivers, as needed, to increase participation in Alzheimer’s Los Angeles’s healthcare client services programs, including Enhanced Care Management...
-
Community Outreach Specialist
1 week ago
Los Angeles, California, United States St Johns Community Health Full timePosition OverviewThis role is dedicated to enhancing community engagement within St. John's Community Health, focusing on the support of individuals affected by hate crimes related to sexual/gender identity and immigration status.ROLE SUMMARYThe Outreach Worker is tasked with promoting and facilitating community engagement initiatives, ensuring effective...
-
Customer Engagement Representative
2 months ago
Los Angeles, United States Atlas Marketing Solutions Full timeJob DescriptionJob DescriptionAtlas Marketing has been pushing the envelope in developing innovative and impactful outreach programs that enhance the quality of living in our community. We have teamed up with the nation’s most renowned clients to strengthen the delivery of services for those who need them. Our Customer Engagement Representative do a...
-
Outreach Peer Specialist
3 months ago
Los Angeles, United States Hope The Mission Full timeJob DescriptionJob DescriptionSummary of ResponsibilitiesOperating throughout SPA 2 area, the E6 MDT Outreach Program provides immediate case management support and intervention services to our community members experiencing homelessness in SPA 2. The program is facilitated by a 100% field-based, multidisciplinary team who implement a "whatever it takes"...
-
Entry Level Customer Support Representative
2 months ago
Los Angeles, United States HB Solutions Full timeJob DescriptionJob DescriptionOur team is hiring for an Entry Level Customer Support position. Candidates for this role must possess integrity, character, and exemplary ambition for success. The Customer Service Representative position is considered entry-level, meaning thorough training is provided. We have a strict organic growth policy that provides all...