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Night Front Desk Associate

3 months ago

Eugene, United States Courtesy Inn Full time
Job DescriptionJob Description

 

  • Greet guests with a welcoming smile and friendly demeanor
  • Perform all guest check-in and check-out procedures
  • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
  • Collect payment for room charges and other fees
  • Answer phones
  • Check and send emails
  • Make and confirm reservations
  • Maintain a clean and tidy work space at all times
  • Inform guests of hotel amenities and offerings
  • Be informed and up-to-date on all types of room accommodation and availability
  • Communicate with housekeeping
  • Provide local information on restaurants, special sites, activities, etc.
  • Resolve customer complaints and problems calmly and effectively
  • Notify management of any serious issues that you cannot resolve
  • Maintain a friendly, personable disposition
  • Perform various clerical tasks as needed

Front Desk Agent Requirements and Qualifications

  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience
  • Must be able to work 40+ hrs a week
Company DescriptionWe are a 34 room independent motel in Downtown Eugene. We have 10 or less employees at any given time.
We get great reviews from our guest and we are looking for a team player who has excellent work ethic and takes pride in there work.
You can check out our website at www.courtesyinneugene.com.

Our staff is like familyCompany DescriptionWe are a 34 room independent motel in Downtown Eugene. We have 10 or less employees at any given time. \r
We get great reviews from our guest and we are looking for a team player who has excellent work ethic and takes pride in there work.\r
You can check out our website at www.courtesyinneugene.com.\r
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Our staff is like family