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Service Branch Manager

2 months ago

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Job DescriptionJob Description

Deep South Equipment - Job Description: Service / Branch Manager (Parts and Service} - Port Allen, LA - qualified candidates located in other areas are also encouraged to apply.

Excellent Pay and Benefits Package - Please note: Any wages posted for this Job are estimated compensation for similar positions. While we don't share our pay rates online, our actual pay ranges are based on your current Skills, Knowledge, Experience, and Growth Potential.

Competitive compensation and a benefits package include medical, dental, vision, 401 (k), paid holidays and vacations, and other benefits.

 

Previous experience in the material handling industry with forklifts or heavy equipment required.

Take advantage of a career opportunity that offers industry-leading pay for qualified candidates. This is your opportunity to lead a tech team at a nationally recognized Hyster-Yale and heavy equipment dealership. We provide factory training and certification programs, advancement opportunities, and a great work environment.

Summary of duties: Provide daily work direction to service technicians. Oversee the facility and product support team and help support the branch sales team. We want to find someone qualified to fill the role immediately. To learn more about the position, please apply today.

job performance. Oversee and direct service department activities to obtain projected volumes, profits, and goals.

  • Maintain customer relations by resolving customers ’ problems/disputes through continual communication in a timely, correct manner.
  • Recruit, interview, and hire qualified people to ensure proper staffing levels.
  • Coaching, counseling, and training of employees.
  • Manage equipment needs, such as required tooling for service trucks, through budgeting, capital expense requests, and accurate record keeping.
  • Manage warranty work and claims to the satisfaction of customers and the company.
  • Monitor all safety aspects of work performance, guaranteeing adherence to environmental laws, safety laws and policies, and OSHA laws.
  • Assist Product Support Sales Reps (Parts and Services) as required.
  • Maintain maximum department profits with expense control and efficiency to achieve acceptable profit margins.
  • Respond to customers in person or by telephone whenever required.
  • It may require responding after regular working hours.
  • Prepare required documentation accurately and timely for company issues and customer quotes.
  • Maintain up-to-date knowledge of equipment and product technology.
  • Ability to work with computers and company computer programs.
  • While performing the duties of this job, the employee is frequently required to sit and talk or hear.
  • The employee is occasionally required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

Apply Today and help lead our Branch Team tomorrow.

Thanks

Company DescriptionWelcome to Deep South Equipment, where our family has been the premier material handling equipment provider and one-stop shop for businesses for over 25 years. We’re proud to serve the unique needs of our customers in Louisiana, Mississippi, Oklahoma, and Texas, offering a broad selection of new and used equipment, parts, maintenance, operator training, and more. Our expert team takes the time to understand your business and help it succeed. We believe in exceptional customer service and look forward to welcoming you into our family.Company DescriptionWelcome to Deep South Equipment, where our family has been the premier material handling equipment provider and one-stop shop for businesses for over 25 years. We’re proud to serve the unique needs of our customers in Louisiana, Mississippi, Oklahoma, and Texas, offering a broad selection of new and used equipment, parts, maintenance, operator training, and more. Our expert team takes the time to understand your business and help it succeed. We believe in exceptional customer service and look forward to welcoming you into our family.