Branch Service Manager
15 hours ago
A highly skilled Branch Service Manager is required to oversee the maintenance operations of our diesel shop. The successful candidate will be responsible for managing the shop floor, handling administrative tasks, and ensuring the location aligns with business objectives and customer demands.
Key Responsibilities- Manage preventative maintenance scheduling, quality, and customer satisfaction
- Listen to and resolve customer complaints regarding services, products, or personnel
- Hire, train, and evaluate personnel
- Assure that each direct report understands the company objectives
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services
- Provide staff with assistance in performing difficult or complicated duties
- Plan and prepare work schedules, and assign associates to specific duties
- Attend company meetings to exchange product information and coordinate work activities with other departments
- Prepare sales and inventory reports for management and budget departments
- Formulate pricing policies according to profitability requirements
- At least 3 years of previous work experience in diesel shop maintenance required
- At least 1 year of supervisory experience required
- Associates Degree (business or technical) or Vo-Tech Graduate required
- In-depth knowledge of all vehicle components including: engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required
- Brake/air brake certification, diesel certification, EPA 608/609 certification, and HVAC certification required
- Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint required
- Strong written/oral communication and people management skills required
The associate must regularly lift and/or move up to 25lbs/12kg, frequently lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
The associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
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